Vienna, VA; April 25, 2025 – OmniVista Consulting, LLC proudly announces its achievement of certification under the ISO/IEC ISO 20000-1:2018 standard for Information Technology Service Management (ITSM). ISO 20000-1:2018 sets forth requirements for an organization to establish, implement, maintain, and continually improve a service management system (SMS). This encompasses planning, design, transition, delivery, and improvement of services to meet service requirements and delivery value. The compliance with ISO 20000-1:2018 assures government and commercial customers that OmniVista provides high-quality services while adhering to international standards.
Undergoing a comprehensive audit of its service management system, OmniVista demonstrated excellence in areas such as management responsibility, governance of processes operated by others, documentation management, resource management, and continuous improvement. This accomplishment reflects the collective efforts of the entire organization in developing and maintaining a Quality System that meets rigorous standards.
Clay Herbaugh, VP at OmniVista, LLC expressed, “Our agency partners are seeking government organizations that comprehend public service management principles and deploy them to deliver citizen-centered solutions. This accreditation confirms our pledge to provide our government stakeholders with proven, industry-standard practices when delivering public IT services with the highest levels of accountability, cost-effectiveness, and constituent satisfaction. I’m honored by our public service team’s dedication that secured this milestone, which reflects our mission-driven approach to government operations.”
Linda Ge, President of OmniVista, LLC, added, “Our team is committed to delivering exceptional service to our constituents that surpasses their needs. Adhering to the frameworks established by ISO 9001, ISO 20000, and ISO 27001 provides an excellent structure for our team to implement efficient and responsive government solutions. The synergy of these three certifications we possess enhances our ability to maintain quality management systems, deliver reliable IT services, and ensure information security—creating a comprehensive approach to excellence in public service delivery.”
About ISO:
ISO (International Organization for Standardization) is the world’s largest developer of voluntary international standards. International standards provide state-of-the-art specifications for products, services, and good practices, contributing to making industries more efficient and effective. Developed through global consensus, they help break down barriers to international trade.