Open Positions

Project Manager / Business Analysis Lead

Position Summary

Single accountable manager for the task order, reporting directly to the President of OmniVista with corporate reach-back for contracts, finance, human resources, quality, and compliance at no cost to the Government. This is a delivery position. No portion of it is charged to contract administration, and it carries the Business Analysis Lead function so that the one full-time management position the SOO permits also produces work product. The position holds accountability for schedule, quality, staffing continuity, monthly performance reporting, and the accuracy of every deliverable and metric submitted to OJP.

Duties and Responsibilities

Maintain the integrated schedule with milestones, dependencies, and critical path, and run the weekly variance review that combines schedule position with delivery trend to produce a forecast range rather than a single optimistic date.

Maintain one register for risks, issues, dependencies, and governance board actions, each carrying an owner, score, trigger, due date, and definition of closure.

Prepare and lead the monthly Government performance review at no additional cost, delivering the monthly report five business days before the meeting and covering roadmap progress, each measure against baseline and target, mission outcomes including return on investment, customer experience per OMB Circular A-11 Section 280, risks, team status, and problems requiring Government action.

Own the metric integrity control point: reconcile every reported measure to its system of record before reporting, so reported performance and operational reality are the same data.

Own the deliverable review control point: verify format, content, compliance with the stated requirement, and factual accuracy of every Government deliverable before submission, evidenced by a signed review checklist.

Own the definition of ready control point as Business Analysis Lead, confirming acceptance criteria, dependencies, data and identity impact, and security and accessibility considerations are present before work is pulled.

Facilitate the Scrum cadence where it applies, including sprint planning, daily stand-up, backlog refinement, review with the requester present, and retrospective, clearing obstacles without taking priority away from the OJP Product Manager.

Lead transition in against the three-track phase-in schedule, holding kickoff within five business days of award and reaching full performance with no service gap by day 30, and maintain transition-out readiness throughout performance.

Manage staffing continuity: submit a qualified candidate within 30 calendar days of a vacancy, provide replacement candidates within 48 hours, and make substitutions only with Government notification and a replacement of equal or better qualification.

Assess mission impact when disruption occurs, protect production and highest-priority work first, and present any required resequencing to the COR before it affects a committed deliverable.

Run the corrective and preventive action process, verifying effectiveness before closure, and escalate material issues through the applicable governance path.

Hold the overhead ceiling: confirm through labor reporting that no more than one full-time resource is charged to contract management or other overhead functions.

Minimum Qualifications

Bachelor’s degree in a business, management, engineering, or information technology discipline, or equivalent experience. A minimum of ten years of federal information technology program and project management experience, including at least five years in product or portfolio management as the evaluation criteria require, and at least five years of business analysis or requirements management. Demonstrated experience leading distributed teams of ten or more staff on a federal task order, managing an integrated schedule, and leading a recurring Government performance review. Department of Justice or comparable federal component experience preferred.

Certifications

Project Management Professional or equivalent project management certification. Agile certification such as Certified ScrumMaster or Professional Scrum Master. ITIL 4 Foundation preferred.

Senior Enterprise Architect

Position Summary

Principal architecture authority for the task order and owner of the target-state architecture, the approved standards set, and the Analysis of Alternatives product. The position answers what OJP’s technology estate should look like and constrains solution architecture to one buildable design under a reuse before buy before build sequence. It supports both task areas because architecture decisions cross the boundary between portfolio governance and delivery.

Duties and Responsibilities

Establish and maintain the current-state baseline in the Government-furnished Enterprise Architecture Repository, reconciled against the portfolio register and asset records, and keep it current as a delivery obligation rather than a periodic study.

Maintain the target state and its principles, the transition and sequencing plan, approved standards and the product list, architecture decision records, and the technical debt register.

Hold each architecture function the SOO names as a separately owned artifact with an owner, review date, and stated relationship to the portfolio register: enterprise architecture, the application list, the software list, the product management framework, and data, solution, technical, and business architecture.

Produce Analyses of Alternatives against IT Demand requests as they arrive, each stating the business need, options considered including reuse of a capability OJP already owns, the weighted comparison, the recommendation, and the dependencies to resolve first, and deliver them to the PIRB, ARB, and SWG with roadmap impact and a solution architecture recommendation attached.

Govern the approved product list as a decision tool, evaluating artificial intelligence, low-code, cloud, and other emerging technology against mission value, feasibility, security, interoperability, cost, and adoption before it reaches the list, with every exception carrying a compensating control and an expiry date.

Lead the tool rationalization and low-code consolidation recommendation, including the proposed reduction from four low-code platforms to two, weighing functional coverage, authorization implications, licensing, actual utilization, vendor support, integration compatibility, migration effort, training impact, and the cost of the status quo.

Own enterprise-level architecture risk: shared platform dependencies, authorization boundaries, vendor concentration, technical debt, and retirement dependencies, each carried in the enterprise register with an owner, score, mitigation, trigger, due date, and closure criteria.

Prototype, pilot, and release code-based proofs of concept on OJP’s approved stack where a decision carries real uncertainty, so a board sees measured behavior rather than a vendor claim, and close the item with a documented negative finding where the evidence does not support it.

Provide architecture coaching inside real work and publish standards, engineering patterns, knowledge articles, and case studies to SharePoint linked from the tools teams use daily.

Minimum Qualifications

Bachelor’s degree in computer science, engineering, information systems, or a related field, or equivalent experience. A minimum of ten years in enterprise and solution architecture, including at least five years of enterprise architecture at federal enterprise scale as the evaluation criteria require. Demonstrated ownership of a target-state architecture, an approved standards set, and portfolio-level alternatives analysis. Working experience with enterprise architecture repository and portfolio management tooling of the class of ABACUS and LeanIX, and with cloud reference architectures on Azure and AWS.

Certifications

TOGAF or a comparable enterprise architecture certification. A senior cloud architecture certification on Azure or AWS. Documented certification or training in API management.

Enterprise Architect, Mid

Position Summary

Operates the architecture repository and the portfolio data that governance depends on, and owns the quality of every decision package that reaches a board. The position exists because governance sessions fail for one of two reasons: the evidence was incomplete or the data underneath it was not trustworthy. This position removes both causes.

Duties and Responsibilities

Administer the Government-furnished Enterprise Architecture Repository: content management, user support, access, and integration with ServiceNow, so business, technical, delivery, and operational information connect in one place.

Own the governance package review control point: verify the completeness of decision evidence before a board is asked to decide, so no session is consumed gathering facts.

Coordinate the PIRB, PRB, ARB, the Engineering Review Board on its alternate bi-weekly cycle, the SWG, and the ServiceNow and Digital Experience Product Steering Groups: plan and communicate the agenda, assemble and distribute advance materials five business days before each session, facilitate, take minutes, record decisions, rationale, and action owners with due dates, post approved materials and decision records to SharePoint within three business days, disseminate information by email, and carry open actions into the monthly governance review until closed.

Manage ServiceNow Strategic Portfolio Management functional data as controlled enterprise configuration, including yearly fiscal calendars, templates, portfolio structures, reference values, and functional metadata, each with a named business owner, technical custodian, approval authority, and review date.

Validate fiscal calendars before the planning cycle opens rather than during it, and take every functional configuration change through request, impact analysis, approval, configuration, validation in non-production with regression checks against dependent reports and workflows, and promotion, with the OJP functional owner retaining decision authority over changes affecting business meaning or reporting.

Maintain the portfolio register in ServiceNow under the rule that every piece of work belongs to exactly one investment, with each entry carrying business owner, mission capability, lifecycle stage, dependencies, authorization status and expiry, technical health, approved funding, and the measures it will be judged by.

Maintain the integrated roadmap with a committed quarterly outlook and a refreshed forecast, with dependencies linked explicitly so a change in one product shows downstream exposure, and review it quarterly with the Portfolio Review Board.

Maintain the single register for enterprise risks, issues, dependencies, and board actions used by the Project Manager for monthly reporting.

Minimum Qualifications

Bachelor’s degree in information systems, business, engineering, or a related field, or equivalent experience. A minimum of seven years in enterprise architecture, portfolio management, or IT governance in a federal environment. Demonstrated experience administering functional data in ServiceNow Strategic Portfolio Management or a comparable portfolio and project management module, and supporting federal governance boards including agenda, advance materials, minutes, decision records, and action tracking. Subcontractor reach-back is available for end-to-end SPM module configuration experience.

Certifications

An Agile or portfolio certification such as SAFe, or ITIL 4 Foundation. A ServiceNow certification is preferred. Documented training in API management, Azure DevOps, or GitHub supports the team-level certification requirement.

Solution Architect I (Senior)

Position Summary

Turns approved demand into one buildable design and owns the design package: complete enough to build against, test against, and operate from, and built to make security approval easier rather than harder. The position also owns cloud architecture, Infrastructure as Code, and resilience design, and is the architecture counterpart to the DevSecOps Lead so that the thresholds written into a design are the same thresholds the pipeline verifies at release.

Duties and Responsibilities

Produce a design package for each approved solution containing the solution in context with its data flows and the point at which data is classified and protected at each step; interface contracts in a machine-readable format; the identity, sign-on, and provisioning pattern selected from approved options; the security controls implemented and their effect on the existing authorization; accessibility design against Section 508; and the operational design covering monitoring, alerts, backup, recovery, and the runbook outline.

Write performance and reliability requirements as testable numbers, including availability, response time, throughput, recovery point and recovery time objectives, and data retention, so a release check can verify them rather than debate them.

Record every significant design choice with its reasoning and alternatives, linked to the decision that approved it, so a later deviation is visible as a change to approve rather than drift to discover.

Design environments as Infrastructure as Code executed through OJP’s Ansible Tower so a rebuild is repeatable rather than a recovery project, and record what it would take to leave any managed service, including the data export path, interface contracts, and effort estimate, at design time.

Design failure handling in advance of an outage: health checks, automatic restart or replacement of failed instances, graceful degradation where a dependency is unavailable, and tested backup and recovery verified before operational acceptance.

Front-load security review by mapping controls during design, inheriting common controls where OJP’s platforms already carry an authorization, and ensuring scanning and accessibility evidence is generated by the pipeline rather than assembled at the end.

Present design evidence to the Engineering Review Board and Architecture Review Board and provide design-time engineering guidance to other OJP product teams.

Support authorization activity, including control narratives, boundary diagrams, and evidence packages for OJP’s authorizing official.

Minimum Qualifications

Bachelor’s degree in computer science, engineering, or a related technical field, or equivalent experience. A minimum of ten years of solution architecture experience, including at least five years designing and delivering federal cloud solutions. Demonstrated experience with NIST SP 800-53 control mapping and authorization to operate packages, Infrastructure as Code, containerized workloads, and both Azure and AWS. Experience carrying a design from approved demand through operational acceptance.

Certifications

A professional-level cloud architecture certification such as AWS Certified Solutions Architect Professional or Microsoft Certified Azure Solutions Architect Expert. A security certification such as CISSP preferred. Documented training in Azure DevOps and GitHub.

Solution Architect II (Mid)

Position Summary

The position concentrates on integration-facing designs, identity and provisioning patterns, and the configured-platform designs that let a service management platform, a case management and workflow engine, and a low-code suite join the same pipeline as compiled code. It also provides design review throughput so that architecture is not the constraint on delivery pace.

Duties and Responsibilities

Produce design packages for integration-focused and smaller demands to the same standard as the senior architect, and peer-review the senior architect’s packages so every design has a second qualified reviewer.

Design the identity, authorization, and provisioning pattern for each solution using the protocols the SOO names: SAML 2.0 for federated browser sign-on, Kerberos where directory-integrated services depend on it, OAuth 2.0 with OpenID Connect for delegated API authorization and service-to-service calls through the gateway, and SCIM for automated provisioning and deprovisioning, aligned to OJP’s commercial Entra ID instance.

Design the configuration-as-artifact approach for configured platforms so configuration is exported as a versioned package, update set, solution file, or rules archive and committed to source control alongside the application, ending the situation in which the platform is the only record of its own state.

Design data migration for any product consolidated or retired under tool rationalization: source and target mapped field by field, classification and retention carried forward, volumes and referential integrity reconciled, a reversible cutover rehearsed in non-production, and legacy retirement only after migrated data is verified.

Maintain architecture decision records and keep design packages current as delivered systems change, so the repository reflects what is actually running.

Support the Architecture Review Board and Standards Working Group with design evidence and alternatives, and contribute engineering patterns to the Center of Excellence asset set.

Minimum Qualifications

Bachelor’s degree in computer science, information systems, engineering, or a related field, or equivalent experience. A minimum of six years in solution or systems architecture, including federal cloud environments and at least three years designing integrations between enterprise systems. Demonstrated experience implementing identity federation and automated provisioning, and designing releases for configured commercial platforms as well as custom code.

Certifications

An associate or professional cloud certification on Azure or AWS. Documented certification or training in Azure DevOps and GitHub. API management training required.

Business Analyst, Mid

Position Summary

Carries the customer experience and human-centered design work the SOO places at the front of requirements, and delivers the coaching that matures OJP product teams while they continue delivering. Human-centered design here is a method for deciding what to build and whether to build anything at all, not user interface work performed after a decision has already been made.

Duties and Responsibilities

Run the four-step human-centered design cycle inside the sprint cadence: understand the situation, define the real requirement, prototype and test with users, then implement, repeating as working capability reaches people.

Count everyone the system touches rather than only the end user, including the approving official, help desk staff, the administrator maintaining reference data, and the engineer keeping it running, and treat an applicant abandoning a form as a design finding.

Test whether the presenting request is the actual requirement, and make changing the process or doing nothing legitimate recommendations supported by research, so capacity is not consumed building the wrong fix.

Convert research findings into epics, features, user stories, and acceptance criteria that keep customer needs traceable through delivery, with accessibility treated as a design input rather than a defect found late.

Work with the Test Automation and Metrics Engineer to turn acceptance criteria into testable scenarios covering normal paths, edge conditions, and failures.

Measure design outcomes as OMB Circular A-11 Section 280 expects: task completion, time on task, error and rework rates, abandonment, and burden reduced, rather than satisfaction surveys alone.

Baseline and report the four reductions the SOO sets for the empowered automated workplace: clicks to complete a transaction, time from opening a form to committing it, correspondences and meetings needed to complete a task, and toolsets in the Data Integration and DevOps family.

Coach OJP product teams on their actual backlogs and hand ceremonies and artifacts to federal staff progressively, matching capability to skill level with reporting tools for non-technical staff, code assistants for semi-technical staff, and governed data access for engineers and analysts.

Build and maintain the Center of Excellence asset set: common board structure and required fields, shared definitions of ready and done, story and acceptance-criteria templates, engineering pattern references, and worked examples.

Plan and run usability sessions with representative users and document Section 508 and WCAG conformance before release.

Minimum Qualifications

Bachelor’s degree in a business, social science, design, or information technology discipline, or equivalent experience. A minimum of five years of business analysis experience in federal information technology, including requirements elicitation, user research, and backlog development on an Agile team. Demonstrated experience running usability testing with representative users and applying Section 508 and WCAG conformance requirements. Experience coaching federal staff in product, Agile, and engineering practices.

Certifications

An Agile certification such as Certified ScrumMaster, Professional Scrum Master, or Professional Scrum Product Owner, or a business analysis certification such as CBAP. An accessibility certification such as CPACC or WAS is preferred.

Business Analyst, Junior

Position Summary

Carries intake volume, board hygiene, and governance administration so that senior architecture and analysis capacity is not consumed by work that does not require it. The position is proposed deliberately: three business analysts at a lead, mid, and junior level cover discovery, accessibility, and intake volume without paying senior rates for record keeping, and the junior position is what makes the response commitments in the intake process affordable.

Duties and Responsibilities

Create and quality-check demand records in ServiceNow carrying the required set of facts: what problem this solves, what mission outcome is expected, who is affected, what the current process is, and any externally set deadline.

Confirm that every request has a named owner within one business day and that the requester has been told who is looking at it and when they will hear back, so nobody waits in silence.

Help incomplete requests rather than reject them: identify exactly what is missing and offer a short working session to fill the gap, so a business office does not need to know our vocabulary to get support.

Run the reuse check before any analysis begins, comparing each request against the existing product portfolio, the approved product list, and current backlogs, because the most valuable answer is often that the capability already exists and can be extended.

Report queue age and time to first decision each month, so a growing queue of undecided ideas is surfaced as a governance problem rather than left to grow quietly.

Maintain board hygiene across approximately 80 Azure DevOps project boards: required fields, stale and orphaned items, broken parent and child links, and work with no investment or roadmap connection, working from the automated rules rather than manual inspection.

Assemble board packages, take minutes, and maintain the action register under the direction of the mid-level Enterprise Architect.

Support user research logistics, accessibility test evidence collection, knowledge article publication, and documentation upkeep carried in the protected Kanban lane.

Minimum Qualifications

Bachelor’s degree, or an associate degree with additional relevant experience. A minimum of two years of business analysis, IT service desk, or program support experience, preferably in a federal environment. Working familiarity with ServiceNow and Azure DevOps. Strong written communication, because much of the output is a record another person will rely on.

Certifications

An Agile foundation certification or ITIL 4 Foundation to be obtained within the first year of performance, supported by OmniVista certification funding.

Configuration Manager

Position Summary

Owns the end-to-end IT change management process the SOO requires across OCIO and the configuration control that makes it defensible. The position protects production stability without turning change control into a bottleneck, distinguishing routine team-level change from change with enterprise, architecture, security, or cross-product impact, and it owns the pre-promotion validation control point that keeps configuration changes from breaking dependent reports and workflows.

Duties and Responsibilities

Operate the risk-based change path and confirm that each change record identifies the affected service, purpose, implementation and rollback steps, dependencies, test evidence, security or authorization impact, communications, and requested implementation window.

Maintain pre-approved procedures for low-risk repeatable change so routine work keeps moving, and route higher-impact change to the proportionate technical, architecture, security, or governance review its risk warrants.

Separate defects from enhancements at IT Demand and Business Intake: defects corrected in non-production, validated, and released on schedule with a Government-approved emergency path, and enhancements entered into the backlog after Government review and scored like all planned work.

Own the pre-promotion configuration validation control point: required fields, valid values and relationships, duplicate and orphan detection, and regression against dependent reports and workflows, performed in non-production before promotion.

Link every approved change to the work item, release, and affected service so OJP can trace a decision into implementation, and run post-implementation verification to confirm service health and intended result.

Feed unsuccessful or high-impact changes into problem management, lessons learned, and the corrective and preventive action process rather than closing them as completed.

Maintain configuration management database practices and configuration baselines, and report enterprise change trends alongside risk and performance information so recurring failure patterns are addressed systematically.

Support the enterprise IT risk management process with change-related exposure, including authorization boundary impact, shared platform dependencies, and retirement dependencies.

Minimum Qualifications

Bachelor’s degree in information systems, engineering, or a related field, or equivalent experience. A minimum of five years of configuration or change management experience in a federal IT environment, including ITIL-aligned change and problem management under formal control. Demonstrated experience with ServiceNow change management and configuration management database practices, and with validating configuration changes in non-production before promotion.

Certifications

ITIL 4 Foundation required; an ITIL intermediate or specialist credential preferred. A ServiceNow IT Service Management certification is preferred.

Data Architect, Senior

Position Summary

Owns the data architecture underneath consolidated reporting and the data protection design across the estate. Consolidating roughly 80 project boards is solved at data entry and in the data model, not in the reporting layer, and this position is what makes the leadership dashboard read one set of records rather than four reconciled extracts.

Duties and Responsibilities

Design the governed data layer that supports consolidated reporting across approximately 80 Azure DevOps boards, the ServiceNow portfolio register, the scanning suite, Splunk, StatusCake, and authoritative financial sources, so portfolio health, product performance, security posture, and financial metrics correlate in one view.

Define data models, classification, retention, lineage, and quality rules, and maintain a controlled data dictionary so the same concept has the same meaning across OJP.

Design encryption at rest using FIPS 140-2 validated, platform-native encryption applied by default to database, object, and volume storage, with keys held in a Government-controlled key management service, distinct keys per environment, and rotation on a published schedule, and ensure backups, snapshots, and log archives inherit the same protection with key access held separately from data access.

Design data movement and transformation, including micro-service payload structure, error and retry behavior, and the reconciliation of volumes and referential integrity required for consolidation and retirement work.

Design the validated natural-language-to-query capability that translates a plain-language portfolio question into a database query, validates the query, and returns the result, and the retrieval-augmented generation approach over OJP’s governed standards, decision records, runbooks, and knowledge articles with citation to source.

Design cloud data platform patterns including attribute and role-based access, geographic restriction, and clearance-level handling, and evaluate them against OJP’s existing approved tools before recommending any new capability.

Support cloud financial operations reporting with multi-cloud spend tracking, subscription tier reconciliation, idle environment identification, and automated monthly data pulls that produce audit-ready reporting.

Verify interoperability through interface and performance testing rather than assuming systems communicate correctly.

Minimum Qualifications

Bachelor’s degree in computer science, information systems, or a related technical field, or equivalent experience. A minimum of ten years of data architecture experience, including at least five years designing and operating federal cloud data platforms. Demonstrated experience with Azure and AWS data services, data governance and fine-grained access control, dashboard and reporting data models, and NIST and FIPS 140-2 encryption requirements. Experience reconciling data across multiple systems of record for enterprise reporting.

Certifications

A senior cloud architecture certification on Azure or AWS. A data engineering, data governance, or analytics certification is preferred. Documented training in API management.

DevSecOps Lead

Position Summary

Owns the pipeline as the enforcement point for standards. If a coding, security, or accessibility expectation matters at OJP, this position implements it as an automated gate rather than guidance in a document that depends on individual discipline. The position also owns the compensating control set and risk documentation for the Azure DevOps authorization gap, and the peer review control point across code, configuration, and pipeline changes.

Duties and Responsibilities

Operate and improve source control on OJP’s Azure DevOps instance with branch policies and required peer review, and own the peer review control point so every code, configuration, and pipeline change is reviewed by a second qualified engineer against coding and configuration standards.

Run build orchestration across Azure DevOps pipelines and the existing Jenkins instances on AWS, bringing legacy Jenkins automations under version control.

Publish container images to OJP’s ECS registry on GovCloud, scan before promotion, and promote immutable versioned artifacts through Development, Test, UAT, Staging, and Production rather than rebuilding, so production receives what was tested.

Implement and maintain automated quality gates covering build, unit and integration tests, the coverage threshold, code quality, and vulnerability scanning, each with a defined threshold and a documented exception path.

Operate layered independent scanning: OJP’s existing Acunetix and Guardium services through the JMD shared service and Tenable on the Secure Cloud Network, with static analysis through SonarQube and dynamic application testing through StackHawk, so code is examined before build and the running application after.

Build environments through Ansible Tower as Infrastructure as Code and generate control evidence as compliance-as-code, so authorization artifacts are a by-product of the build.

Maintain the compensating control set for the Azure DevOps authorization gap: keep mission data out of the commercial boundary so the service holds source code and build metadata only, enforce role-based least-privilege access through OJP’s identity provider, hold secrets outside source control, retain audit logging for review, and maintain the documented residual risk and monitoring package for OJP’s authorizing official, implementing an alternative if the security office reaches a different conclusion.

Bring configured platforms into the same pipeline by exporting configuration as a versioned package, update set, solution file, or rules archive committed to source control alongside the application, with the same gates, accessibility validation, approval, and tested rollback.

Own staged deployment with tested rollback and automated post-deployment verification, and retain release evidence covering work items, source and configuration version, test results, security findings or approved exceptions, deployment approval, release notes, rollback procedure, and operational verification.

Run patching, certificate renewal, and backup verification on a published schedule inside Government maintenance windows, and lead the platform and application escalation tier for production support.

Minimum Qualifications

Bachelor’s degree in computer science, engineering, or a related field, or equivalent experience. A minimum of eight years in DevOps or DevSecOps engineering, including at least five years in development operations and data integration in a federal environment as the evaluation criteria require. Demonstrated hands-on experience with Azure DevOps pipelines, Jenkins, Ansible, containerization and container registries, Git branching strategy, static and dynamic security scanning, and Infrastructure as Code. Experience operating under an active authorization to operate with continuous monitoring.

Certifications

Documented certification or training in Azure DevOps and GitHub, as the evaluation criteria specify. A cloud certification on Azure or AWS. A security certification such as CompTIA Security+ or CISSP is preferred.

SOA / API Integration Developer

Position Summary

Owns the published interface catalog, the WSO2 API Manager estate, and the custom development required for unique data operations. Integration work that starts from an unverified inventory produces designs that cannot be built, so the position begins with an inventory OJP can trust and then manages the catalog as a product rather than a set of endpoints.

Duties and Responsibilities

Establish and maintain a verified inventory of the WSO2 API Manager suite across its six modules on approximately 40 Linux servers spanning Development through Production, including interfaces, versions, certificates, dependencies, owners, consumers, and environment-specific configuration.

Manage the interface catalog as a product, with each published interface and micro-service identifying its business purpose, owner, consumers, version, contract, authentication method, data classification, service expectations, dependencies, and lifecycle status.

Take new or changed interfaces through design review, testing, security validation, publication, monitoring, and controlled retirement, each step producing the documentation the SOO requires: how data moves through the micro-service, what the payload and error behavior are, and what to check first when it fails.

Develop custom solutions for unique data operations and build and maintain micro-services, with published interfaces exposed as REST APIs carrying versioned, machine-readable contracts.

Implement transport and integrity protection: TLS and SSL for data in transit, SHA-2 hashing to verify payload and artifact integrity, and key-based SSH restricted to authorized administrative and system-to-system use.

Implement authentication, authorization, and provisioning against OJP’s approved patterns using SAML 2.0, Kerberos, OAuth 2.0 with OpenID Connect, and SCIM, aligned to OJP’s commercial Entra ID instance, drawing on implementation experience across Entra ID, Okta, and gateway-resident identity servers rather than a single vendor’s stack.

Monitor gateway throughput and protect it with rate limiting and throttling policies, and hold Linux configuration consistency through OJP’s Ansible automation with documented patching, certificate, backup, recovery, and release procedures.

Provide design-time engineering guidance to other OJP product teams on which service to use, what the data should look like, how errors and retries behave, which identity pattern applies, and how the interface will be tested.

Execute data migration delivery work where a product is consolidated or retired, including field-level mapping, classification and retention carry-forward, reconciliation, and rehearsed reversible cutover.

Minimum Qualifications

Bachelor’s degree in computer science, engineering, or a related field, or equivalent experience. A minimum of eight years of integration development experience, including at least five years of data integration in a federal environment as the evaluation criteria require. Demonstrated hands-on experience with WSO2 API Manager or a comparable enterprise API gateway, REST API design and versioning, micro-service development, Linux server administration at scale, and identity federation and provisioning protocols. Development experience in Node.js, ASP.NET, or a comparable stack.

Certifications

Certification or documented training in API management, as the evaluation criteria specify. A Linux certification is preferred. Documented training in Azure DevOps and GitHub.

Test Automation and Metrics Engineer

Position Summary

Provides the independent quality assurance the SOO’s automated testing objective requires and owns the delivery measures OJP is reported against. The position is staffed independently of development, so the person who tests a component is not the person who built it, and it owns the independent test and quality assurance control point on every release.

Duties and Responsibilities

Own the independent test control point: functional, interface, regression, performance, and accessibility verification performed by someone other than the author, on every release.

Establish the automation framework, project structure, coding standards, reusable components, reporting, and version control before automation is written, which is the difference between a suite that lasts and one abandoned within a year.

Build and maintain automation covering the user journeys that matter, the business rules that must not break, and areas where regressions historically occur, so validation scales without growing manual effort.

Enforce automated test coverage for new and modified code at or above the Government-approved threshold, 85 percent proposed, implemented as a pipeline gate rather than a reporting statistic.

Run Section 508 and WCAG validation on every release, log every finding, and produce the conformance report before release, with defects either corrected or formally accepted by the Government.

Work with the Business Analyst to turn acceptance criteria into testable scenarios covering normal paths, edge conditions, and failure conditions, and carry an explicit review task in planning for any story requiring it.

Report the four delivery health measures with a baseline and a target on each: lead time to change from commit to production, deployment frequency, change failure rate, and mean time to restore service.

Report the supporting quality measures: test coverage of new code, defects escaping to production, open security findings by age, patch and certificate currency, and accessibility findings caught before release.

Build and maintain the automated board hygiene and consolidated reporting rules that validate required fields, flag stale or orphaned items, and detect work with no investment or roadmap link, and support dashboard data quality with the Data Architect.

Perform interface and performance testing to verify interoperability and the numeric availability, response time, throughput, and recovery thresholds written into the design package.

Minimum Qualifications

Bachelor’s degree in computer science, engineering, information systems, or a related field, or equivalent experience. A minimum of six years of test automation experience in federal information technology, including automation framework design, interface and API testing, performance and load testing, and accessibility testing with recognized tools. Demonstrated experience implementing coverage and quality gates inside a CI/CD pipeline and reporting delivery measures to a Government customer.

Certifications

ISTQB certification or comparable software testing certification. An accessibility testing certification such as WAS is preferred. Documented training in Azure DevOps and GitHub.

Senior Program Manager (Federal IT Portfolio and Delivery)

The Senior Program Manager is responsible for leading delivery of an enterprise IT portfolio governance and software delivery program for a federal agency Office of the Chief Information Officer. This is a working delivery role rather than a contract administration role. The position owns the integrated roadmap, leads the monthly government performance review, and clears the dependencies and risks that slow delivery. This role works closely with government product managers, architects, security staff, and business office stakeholders, and serves as the single accountable point of contact for a ten-person delivery team supporting an agency that has adopted a product operating model with constrained resources.

Level: Senior — 10+ years

Location: Remote, with occasional on-site presence in Washington, DC. Candidates must currently reside in the Washington, DC metropolitan area (DC, Maryland, or Northern Virginia). Relocation is not offered.

Clearance: Public Trust Tier 2 (Moderate Background Investigation). U.S. Citizen a Must. An active Tier 2 Public Trust or higher is strongly preferred.

Key Responsibilities

Program Delivery and Roadmap Management

Own and publish the integrated roadmap across all products, projects, and services, including dependencies, milestones, and forecast ranges.
Maintain cost and schedule baselines, perform variance analysis, and produce forecast completion ranges rather than single-point dates.
Run weekly delivery and schedule reviews; surface forecast slips early and present recovery options while options remain.
Lead transition-in activities including phase-in scheduling, knowledge transfer, and security processing coordination.

Portfolio Governance and Investment Prioritization

Establish and operate the intake path for new technology requests from business offices, including published response commitments.
Apply investment review criteria — business value, user impact, strategic alignment, cost, and feasibility — and present sequencing options with displacement consequences stated.
Support the portfolio review board, architecture review board, and standards working group with decision-ready packages.
Report savings, avoided cost, and realized value alongside delivery results.

Performance Management and Reporting

Lead the monthly government performance review covering roadmap progress, delivery and outcome metrics, team status, risks, and issues requiring government decision.
Establish baselines and targets for every reported measure so improvement can be demonstrated rather than asserted.
Maintain quarterly roadmap and release commitments and the reasoning behind each prioritization decision.

Risk, Change, and Dependency Management

Maintain a single register for risks, issues, dependencies, and governance action items, each with an owner, trigger, due date, and closure criteria.
Escalate cross-team dependencies, funding constraints, and enterprise blockers through the appropriate governance path with analysis already prepared.
Track board decisions and action items to closure and report open items until they close.

Team Leadership and Customer Engagement

Coach and rebalance a small senior team; identify and address performance issues before they become customer-visible.
Serve as the primary customer interface and maintain daily communication cadence during transition and critical periods.
Coordinate corporate reach-back for quality, staffing, contracts, and compliance support.

Required Qualifications

Education

Bachelor’s degree in Business, Information Systems, Engineering, or a related field, or equivalent experience.
A graduate degree in management, information systems, engineering, or a related field is preferred but not required.

Experience

10+ years managing IT programs or projects, including at least 5 years in a federal environment.
5+ years in portfolio or product management, including roadmap ownership and investment prioritization.
Demonstrated experience leading recurring performance reviews with senior or executive government stakeholders.
Experience managing cost and schedule baselines, variance analysis, and enterprise risk registers.
Experience supporting a federal Office of the Chief Information Officer or an agency IT governance board.

Technical Skills

Hands-on proficiency with an enterprise portfolio platform — ServiceNow Strategic Portfolio Management (also known as ITBM or PPM) strongly preferred; Jira Align, Planview, or Clarity acceptable.
Working knowledge of Agile delivery in both Scrum and Kanban and the measures each produces: velocity, story points, cycle time, backlog age, and lead time to change.
Proficiency with Azure DevOps or Jira for delivery tracking, and Power BI or a comparable reporting tool.
Familiarity with federal IT investment reporting, capital planning, or the Federal IT Acquisition Reform Act scorecard.
Familiarity with OMB Circular A-11 Section 280 customer experience reporting.

Certifications (Preferred)

Project Management Professional (PMP)
ITIL Foundation v4 or higher
Program Management Professional (PgMP) or SAFe Agilist
Certified ScrumMaster (CSM) or Professional Scrum Master (PSM)

Preferred Competencies

Demonstrated ability to reduce process burden rather than add to it.
Experience supporting a customer through a workforce reduction or contractor transition.
Strong facilitation skills across technical and non-technical audiences.
Strong documentation skills for program, governance, and performance records.

Work Arrangement and Travel

This position is remote-first. Expect to be on site in Washington, DC a few days per month for customer meetings, quarterly planning, and team offsites, scheduled in advance. Standard business hours, Eastern time, Monday through Friday, with occasional scheduled maintenance windows planned in advance.

About OmniVista Consulting. OmniVista is an 8(a)-certified, minority-owned Economically Disadvantaged Woman-Owned Small Business delivering enterprise IT services to federal customers since 2013. This role supports a federal agency; the agency is identified during the interview process. OmniVista is an equal opportunity employer. All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.

Senior Enterprise Architect (Federal IT)

Level: Senior — 8+ years

Clearance: Public Trust Tier 2 (Moderate Background Investigation). U.S. Citizen a Must. An active Tier 2 Public Trust or higher is strongly preferred.

OmniVista Consulting is seeking a senior Enterprise Architect to define and govern target-state technology architecture for a federal IT portfolio. The role owns the architecture baseline, the target state, and the sequenced plan that connects them, and translates that work into decisions leadership can act on.

This is a hands-on architecture role. Recommendations reach governance boards supported by working proofs of concept, not slide decks. The position works closely with solution architects, product managers, security staff, and enterprise governance boards, and ensures architecture decisions align with federal compliance frameworks including FedRAMP, FISMA, and NIST.

Key Responsibilities

Current-State Baseline and Target-State Architecture

Establish and maintain the architecture baseline, reconciled against the portfolio register, configuration management database, and asset inventories.
Define the target-state architecture across business capability, data, application, and technology layers, with stated architecture principles.
Produce and maintain the transition and sequencing plan that reaches the target state, tied to the delivery roadmap.
Build and maintain the enterprise architecture repository as the authoritative source for all architecture-related artifacts — models, documents, standards, baseline, target state, and decision records.
Hold each architecture function as a distinct, owned artifact rather than one undifferentiated model: enterprise architecture, the application list, the software list, the product management framework, and data, solution, technical, and business architecture and analysis.

Technology Standards and Portfolio Governance

Own the approved technology standards catalog, the approved product list, the application list, and the software list, including status, owner, applicability, and review date per entry.
Maintain a dated exception register with compensating controls so variances do not become permanent by default.
Maintain the technical debt register and carry each item’s cost and risk into investment prioritization.
Report architecture measures: standards conformance, exception count and age, duplicate capability, reuse rate, and obsolescence exposure.

Product Assessment and Alternatives Analysis

Produce alternatives analyses in response to demand requests as they arrive through intake, delivered with product and platform roadmap impact and a solution architecture recommendation attached.
Assess new product requests for FedRAMP authorization status and whether that authorization covers the specific offering under consideration.
Determine the service model — software as a service, platform as a service, or self-hosted — and state what operational and security responsibility remains with the organization.
Quantify the configuration-versus-customization split and its upgrade and maintenance consequences.
Lead weighted alternatives analyses and recommend whether to retain, consolidate, renegotiate, replace, or retire a capability, applying a fixed reuse, then buy, then build sequence.
Lead low-code platform rationalization where overlapping products — for example Microsoft Power Platform, Pega, and ServiceNow low-code — serve one class of solution, treated as a portfolio decision rather than a tooling preference.

Cloud Architecture and Modernization

Define cloud architecture patterns that capture faster deployment and elastic scaling while avoiding vendor lock-in.
Establish Infrastructure as Code standards for repeatable environments using Terraform, Ansible Tower, or comparable automation.
Set architecture expectations for automatic failure handling including health checks, graceful degradation, and tested recovery.
Establish accessibility as an architecture input: Section 508 and WCAG conformance designed into target-state patterns and verified in delivery rather than discovered at release.

Innovation and Emerging Technology

Evaluate emerging technologies — artificial intelligence and machine learning, automation, cloud computing, blockchain, low-code and no-code platforms, and DevOps tooling — against mission value, feasibility, security, interoperability, and cost.
Embed research and development, prototyping, and piloting inside the architecture analysis process, releasing working code-based proofs of concept as an integral part of architecture and related decisions.
Close each proof of concept with a documented finding: graduation onto the roadmap with evidence attached, or a negative result delivered cheaply, which is a successful outcome.

Governance and Stakeholder Engagement

Prepare and present architecture decision packages to enterprise governance boards — portfolio review, architecture and engineering review, and standards working groups — covering the business problem, current and proposed architecture, affected systems, standards alignment, security and accessibility considerations, alternatives, lifecycle impacts, dependencies, risks, and the decision requested.
Record decisions and rationale, assign action owners with due dates, and track actions to closure.
Provide architecture guidance to product teams early in design, before expensive commitments are made.
Coach government architects and product staff so the practice is sustainable without contractor support.
Explain architecture tradeoffs to non-technical decision makers in plain language.

Required Qualifications

Education

Bachelor’s degree in Computer Science, Information Systems, Engineering, or a related field, or equivalent experience.
A graduate degree in computer science, information systems, engineering, or a related field is preferred but not required.

Experience

8+ years in enterprise or solution architecture, including 5+ years in enterprise architecture specifically.
Demonstrated experience producing a current-state baseline and a target-state architecture with a sequenced transition plan.
Experience owning technology standards, an approved product list, and application or software inventories in an enterprise setting.
Experience conducting build, buy, or re-platform analyses with documented, weighted criteria.
Experience presenting architecture recommendations to senior government stakeholders and defending them under challenge.
Experience in federal government IT environments, including security and compliance frameworks such as FedRAMP, FISMA, and NIST.

Technical Skills

Deep cloud architecture knowledge in AWS or Azure, including AWS GovCloud or Azure Government, container platforms, and identity integration.
Infrastructure as Code proficiency with Terraform, Ansible or Ansible Tower, or comparable.
Working knowledge of enterprise architecture repository tooling and architecture modeling practice.
Identity and access management patterns including SAML, OAuth 2.0, SCIM, and Kerberos, with enterprise providers such as Microsoft Entra ID or Okta.
API management platforms — WSO2 API Manager, Azure API Management, or comparable — including published API catalogs, versioning, and rate limiting.
ServiceNow Strategic Portfolio Management and Application Portfolio Management as sources of portfolio, investment, and asset data.
Azure DevOps boards, pipelines, test plans, and artifacts, with Git under Visual Studio licensing, as the delivery environment architecture decisions land in.
Container registries and orchestration — Docker, Amazon ECS, or Kubernetes — and CI/CD orchestration with Jenkins.
Data governance and cataloging platforms such as Immuta or Microsoft Purview.
Security scanning and monitoring tooling in an enterprise pipeline — for example Tenable, Acunetix, Guardium, Splunk, and platform availability monitoring.

Certifications (Preferred)

TOGAF certification or an equivalent architecture framework credential
AWS Certified Solutions Architect – Professional, or Microsoft Certified: Azure Solutions Architect Expert
Certified Information Systems Security Professional (CISSP)
ITIL Foundation v4

Preferred Competencies

Hands-on technical depth sufficient to build or direct a working proof of concept — API design, containerization, Infrastructure as Code, or low-code development.
Ability to build architecture governance that speeds delivery rather than slowing it.
Experience reducing a tool estate and documenting the resulting savings.
Strong documentation skills for architecture, standards, and decision records.
Comfort operating in a compliance-driven environment with constrained staff.

Senior Solutions Architect (Federal IT)

Level: Senior — 8+ years

Clearance: Public Trust Tier 2 (Moderate Background Investigation). U.S. Citizen a Must. An active Tier 2 Public Trust or higher is strongly preferred.

The Solution Architect is responsible for converting approved business needs into designs that can be built, tested, secured, and operated. This role produces the design package for each significant solution, selects identity and integration patterns from approved options, and front-loads the control evidence security reviewers require so authorization evidence is ready when the design is. The position works closely with the enterprise architect, government product managers, engineers, and information security staff, and ensures designs satisfy federal requirements including FedRAMP, the NIST Risk Management Framework, and Section 508.

Key Responsibilities

Solution Design and Architecture Artifacts

Produce solution design packages including context, logical and physical views, data flows with classification at each hop, and operational design.
Write non-functional requirements as testable thresholds — availability, response time, throughput, recovery point and recovery time objectives, and retention — that a release gate can verify.
Produce system design documents, interface design documents, data models, workflow diagrams, roadmaps, and proof-of-concept models.
Record every material design decision with rationale and alternatives considered, linked to the approving governance decision.

Integration and Identity Architecture

Design REST interface contracts and publish them in machine-readable format such as OpenAPI.
Select identity, authentication, authorization, and provisioning patterns from approved options including SAML, OAuth 2.0 with OpenID Connect, SCIM, and Kerberos.
Specify transport and integrity protection: TLS/SSL in transit, SHA-2 family integrity verification, and key-based SSH for administrative and system-to-system access.
Design micro-services for data transfer between internal and external systems, and specify gateway load monitoring and throughput management through rate limiting and throttling policies.
Design secure extract, transform, and load processes and message or file-based exchange between federal systems.
Design data migration for product consolidation and retirement: source-to-target field mapping, classification and retention carried forward, volume and referential integrity reconciliation, and a reversible cutover rehearsed in a non-production environment.
Provide integration guidance to product teams at design time: service choice, payload shape, error and retry behavior, and test approach.

Security Architecture and Authorization Support

Map security controls during design and state the authorization impact of each solution.
Design new work to inherit existing platform common controls rather than re-proving them.
Collaborate with information security teams on security reviews, vulnerability findings, and authorization documentation updates.
Design the control pattern for AI-enabled capability: governed data access, isolated evaluation environments, a validation layer between model output and authoritative answers, usage logging for audit, and human review before an output counts as a decision or a release.
Design accessibility to Section 508 and WCAG 2.1 AA from the outset, not as remediation.

Cloud and Resilience Design

Design for cloud portability, including documented data export paths and exit effort assessed at design time.
Specify Infrastructure as Code for repeatable environment builds.
Design automatic failure handling: health checks, automatic restart or replacement, graceful degradation, and tested backup and recovery.

Design Governance and Collaboration

Present design packages to enterprise governance boards — portfolio review, architecture and engineering review, and standards working groups — and support standards variance requests where warranted.
Support proofs of concept with success criteria agreed in advance, and report negative findings honestly.
Participate in change control and release readiness reviews.

Required Qualifications

Education

Bachelor’s degree in Computer Science, Information Systems, Engineering, or a related field, or equivalent experience.
A graduate degree in computer science, information systems, engineering, or a related field is preferred but not required.

Experience

8+ years designing enterprise applications or integrations, including 5+ years in a solution architecture role.
Demonstrated experience producing design artifacts that engineering teams build directly from.
Strong integration background across REST interface design, API gateways, micro-services, and secure data exchange.
Experience designing and executing data migration between systems, including reconciliation and cutover planning.
Experience mapping security controls and supporting an authorization package in a federal environment.
Experience in federal government IT environments, including FedRAMP, FISMA, and NIST frameworks.

Technical Skills

Cloud design proficiency in AWS or Azure, including AWS GovCloud or Azure Government, containers, and Infrastructure as Code.
Hands-on identity and access management with SAML, OAuth 2.0 with OpenID Connect, SCIM, and Kerberos, using an enterprise identity provider such as Microsoft Entra ID or Okta.
API management platform experience — WSO2 API Manager, Azure API Management, Apigee, or MuleSoft — including published API catalogs, versioning, and rate limiting.
Container registries and orchestration — Docker, Amazon ECS, or Kubernetes — and CI/CD pipeline design with Azure DevOps or Jenkins.
Data platform and integration experience with Azure Data Factory, Synapse Analytics, AWS Glue, or comparable.
Data governance and cataloging platforms such as Immuta or Microsoft Purview.
Working knowledge of the NIST Risk Management Framework, control inheritance, and continuous monitoring.
Familiarity with Section 508 and WCAG 2.1 AA conformance and accessibility conformance reporting.

Certifications (Preferred)

AWS Certified Solutions Architect, or Microsoft Certified: Azure Solutions Architect Expert
Certified Information Systems Security Professional (CISSP) or Certified Cloud Security Professional (CCSP)
TOGAF certification
ITIL Foundation v4

Preferred Competencies

Ability to produce designs complete enough that engineering does not have to invent the missing parts.
Experience shortening a security authorization timeline through design decisions.
Strong documentation skills for design, security, and operations artifacts.
Willingness to report a negative proof-of-concept finding plainly.

Portfolio and Governance Analyst (ServiceNow SPM)

The Portfolio and Governance Analyst is responsible for keeping a federal IT portfolio accurate, current, and reportable, and for preparing the governance bodies that make investment and architecture decisions. This role owns the portfolio register and the ServiceNow Strategic Portfolio Management configuration data behind it, treating that data as controlled enterprise configuration rather than reporting overhead. The position works closely with the program manager, enterprise architect, government product managers, and agency governance boards.

Level: Mid-level — 5 to 7 years

Clearance: Public Trust Tier 2 (Moderate Background Investigation). U.S. Citizen a Must. An active Tier 2 Public Trust or higher is strongly preferred.

Key Responsibilities

Portfolio Data and ServiceNow SPM Configuration

Maintain the portfolio register so every unit of work resolves to exactly one investment, with owner, lifecycle stage, dependencies, funding, and measures.
Manage ServiceNow Strategic Portfolio Management functional data including fiscal calendars, templates, portfolio structures, reference values, and metadata, each with a named owner and review date.
Prepare and validate fiscal calendars before the planning cycle opens.
Validate configuration changes in a non-production environment including required-field checks, relationship testing, and regression checks against dependent reports and workflows.

Governance Board Support

Prepare decision-ready packages for the portfolio review board, architecture review board, and standards working group: the decision required, supporting evidence, alternatives, dependencies, and risks.
Distribute advance materials, coordinate agendas, and handle logistics for recurring governance sessions.
Capture minutes, decisions, and rationale, and publish results to the designated repository.
Track action items to closure and report open items in the monthly performance review until they close.

Reporting and Dashboards

Build and maintain portfolio dashboards covering portfolio health, product performance, security posture, and financial metrics.
Standardize the required fields and relationships that make roll-up reporting possible without manual re-entry.
Automate recurring report generation and distribution.

Change and Risk Register Administration

Support the end-to-end IT change management process including intake, impact assessment, approval routing, and post-change verification records.
Maintain the enterprise risk register with owner, scored severity, mitigation, trigger, due date, and closure criteria.
Separate defects from enhancements at intake so they compete on merit rather than volume.

Process Improvement and Automation

Implement automated data validation rules to flag stale or orphaned items, broken parent-child links, and work with no investment association.
Identify and eliminate manual reconciliation effort in portfolio reporting.
Document portfolio and governance procedures so they survive staff turnover.

Required Qualifications

Education

Bachelor’s degree in Business, Information Systems, or a related field, or equivalent experience.

Experience

5 to 7 years in project, program, or portfolio support, IT governance, or business analysis, including at least two years owning portfolio or governance data directly.
Demonstrated experience preparing materials for and documenting recurring governance or review boards.
Experience in a federal IT environment.
Experience improving data quality in an enterprise system of record.

Technical Skills

Hands-on ServiceNow experience — Strategic Portfolio Management, ITBM, or PPM strongly preferred; comparable platforms such as Jira Align, Planview, or Clarity acceptable.
Working knowledge of ServiceNow reporting, dashboards, and performance analytics.
Proficiency with Power BI or Tableau, including data preparation.
Advanced Excel, including pivot tables and data modeling.
Familiarity with Azure DevOps or Jira as sources of delivery data.
Familiarity with ITIL-based change and problem management processes.

Certifications (Preferred)

ServiceNow Certified System Administrator (CSA)
ServiceNow Certified Implementation Specialist – Strategic Portfolio Management
Project Management Professional (PMP) or Certified Associate in Project Management (CAPM)
ITIL Foundation v4

Preferred Competencies

Strong data discipline. You notice when a field is wrong and you fix the cause, not just the record.
Ability to turn recurring meetings into documented decisions.
Experience automating manual reporting.
Clear, concise writing for a government audience.

Work Arrangement and Travel

Scrum Master and Agile Coach (Federal Product Teams)

The Scrum Master and Agile Coach is responsible for running delivery cadence for federal product teams and for building the practice inside the agency so it can be sustained without contractor facilitation. The customer is establishing a Center of Excellence delivery model with constrained staff, so coaching happens inside real work on real backlogs rather than in classroom sessions. This role works closely with government product managers acting as product owners, delivery engineers, and the program manager.

Level: Mid-level — 5 to 7 years

Clearance: Public Trust Tier 2 (Moderate Background Investigation). U.S. Citizen a Must. An active Tier 2 Public Trust or higher is strongly preferred.

Key Responsibilities

Agile Delivery Facilitation

Facilitate sprint planning, daily stand-ups, backlog refinement, sprint reviews with requesters present, and retrospectives.
Compute available capacity from recent delivery trends adjusted for leave, holidays, expected scope change, and dependency risk before commitments are made.
Remove impediments and escalate those the team cannot clear.
Renegotiate sprint commitments openly when unplanned production work consumes protected capacity.

Coaching and Capability Building

Coach government product owners on backlog priority, story writing, and acceptance criteria.
Transfer facilitation and artifact ownership progressively to federal staff so the cadence survives without contractor support.
Deliver practical working sessions on Agile ceremonies, product roadmaps, user story development, and retrospective facilitation.
Prioritize improvement recommendations by time to value, cost effectiveness, feasibility, and mission impact.

Flow and Delivery Metrics

Establish shared definitions of ready and done so completeness means the same thing across product teams.
Select and blend Scrum and Kanban based on the nature of each work stream, using explicit work-in-progress limits and classes of service to protect operations capacity.
Report velocity and trend, commitment reliability, carryover, cycle age, lead time to change, backlog age, and throughput.

Cross-Team Planning and Dependency Management

Facilitate quarterly cross-team planning to align capacity, dependencies, and sequencing before commitments are made.
Maintain a cross-team dependency view between planning events.
Apply a common board and workflow standard when additional vendors or teams onboard.

Center of Excellence Assets

Build and maintain reusable assets: board structures, required fields, story and acceptance-criteria templates, and worked examples.
Contribute to a community of practice repository of guidelines and playbooks.

Required Qualifications

Education

Bachelor’s degree in Information Systems, Business, or a related field, or equivalent experience.

Experience

5 to 7 years as a Scrum Master, Agile coach, or Agile delivery lead, including running cadence for more than one team at a time.
Demonstrated experience coaching people who do not report to you, including customer staff.
Experience in a federal Agile delivery environment.
Experience presenting delivery metrics to management and explaining what they indicate.

Technical Skills

Working proficiency in Azure DevOps boards or Jira, including board configuration, queries, and reporting.
Practical command of both Scrum and Kanban mechanics including work-in-progress limits, classes of service, and service level expectations.
Familiarity with scaled planning practice such as SAFe program increment planning or Lean Portfolio Management.
Familiarity with DevOps delivery measures: lead time to change, deployment frequency, change failure rate, and mean time to restore.
Reporting proficiency in Power BI, Tableau, or native platform dashboards.

Certifications (Preferred)

Certified ScrumMaster (CSM), Professional Scrum Master (PSM), or SAFe Scrum Master
SAFe Agilist or SAFe Product Owner / Product Manager
ICAgile certification
Project Management Professional (PMP)

Preferred Competencies

Ability to introduce practice that replaces existing effort rather than adding to it.
Experience moving a team from waterfall to iterative delivery without disrupting operations.
Credibility with engineers as well as managers.
Patience for coaching in an environment under staffing pressure.

Work Arrangement and Travel

Business Analyst — Human-Centered Design and Accessibility

The Business Analyst is responsible for determining what federal business offices actually need and converting it into work engineering teams can build. Products in this environment have historically failed accessibility requirements, so designing accessibility in rather than remediating it later is a core part of the role. An important part of the value here is identifying requests where the correct answer is a process change or reuse of an existing capability rather than new software. This role works closely with government product managers, the solutions architect, delivery engineers, and business office stakeholders.

Level: Mid-level — 5 to 7 years

Clearance: Public Trust Tier 2 (Moderate Background Investigation). U.S. Citizen a Must. An active Tier 2 Public Trust or higher is strongly preferred.

Key Responsibilities

Discovery and Requirements Engineering

Run structured interviews, workflow analysis, and user research to establish the real problem, its constraints, and its measures of success.
Convert findings into epics, features, and user stories with clear, testable acceptance criteria.
Group findings into logical themes, document dependencies, and apply prioritization criteria consistently.
Identify requests better answered by a process change, configuration, or reuse of an existing product than by new development.

Human-Centered Design and Usability

Apply a four-step human-centered design cycle — define, ideate, prototype and test, implement — and repeat it as increments reach users.
Identify all affected parties, not only end users: reviewers, approvers, support staff, administrators, and people affected by outcomes who never log in.
Plan and run usability testing with representative users and translate findings into backlog changes before release.
Produce journey maps, service blueprints, and wireframes to validate intent before build.

Accessibility and Section 508 Compliance

Design to Section 508 and WCAG 2.1 AA standards from the start and specify accessibility acceptance criteria per story.
Verify accessibility using automated scanning and screen reader testing; track findings as corrective actions cleared before release.
Produce and maintain accessibility conformance documentation per product.

Traceability and Backlog Management

Maintain requirements traceability from the intake record through epics, stories, acceptance criteria, test cases, and the release that satisfied them.
Maintain backlog hygiene in the delivery platform, including required fields and definitions of ready.
Support user acceptance testing including test instructions, staged data, and live assistance.

Stakeholder Facilitation and Measurement

Facilitate requirements and design sessions and produce summaries, decisions, and action items.
Report experience measures: task completion, time on task, error and rework rate, abandonment, and burden reduced.
Align customer experience reporting to OMB Circular A-11 Section 280 where applicable.

Required Qualifications

Education

Bachelor’s degree in Information Systems, Human-Computer Interaction, Business, or a related field, or equivalent experience.

Experience

5 to 7 years as a business analyst, product analyst, or requirements analyst on software delivery, including leading your own discovery sessions with business stakeholders.
Demonstrated experience writing user stories and acceptance criteria that developers and testers work from directly.
Hands-on accessibility experience, including remediating or preventing Section 508 findings.
Experience in a federal environment supporting business or program offices.

Technical Skills

Practical accessibility skill: Section 508, WCAG 2.1 AA, automated scanning tools such as axe or WAVE, and screen reader testing with JAWS or NVDA.
Proficiency in Azure DevOps or Jira for backlog and traceability management.
Prototyping and design collaboration in Figma or a comparable tool.
Familiarity with ServiceNow as an intake and demand management platform.
Ability to read data and build basic reporting in Power BI, Tableau, or comparable.

Certifications (Preferred)

Certified Business Analysis Professional (CBAP) or Entry Certificate in Business Analysis (ECBA)
Certified Professional in Accessibility Core Competencies (CPACC) or Web Accessibility Specialist (WAS)
Certified ScrumMaster (CSM) or Professional Scrum Product Owner (PSPO)
Human-centered design or service design certification

Preferred Competencies

Plain-language writing is a job requirement here, not a preference.
Willingness to recommend not building something when that is the right answer.
Experience producing an Accessibility Conformance Report.
Comfort facilitating sessions with stakeholders who are short on time.

Work Arrangement and Travel

DevSecOps Engineer (CI/CD and Release Automation)

The DevSecOps Engineer is responsible for building and improving automated build, test, security, and release pipelines for a federal agency. The environment runs Azure DevOps alongside self-hosted Jenkins on AWS, an enterprise security scanning suite, and a container registry in government cloud. Limited automation has produced measurable technical debt, and reducing it is central to this role. The position treats the pipeline as the place where security, accessibility, and release standards are enforced rather than documented, and works closely with the solutions architect, platform engineer, test automation engineer, and agency information security staff.

Level: Mid-level — 5 to 7 years

Clearance: Public Trust Tier 2 (Moderate Background Investigation). U.S. Citizen a Must. An active Tier 2 Public Trust or higher is strongly preferred.

Key Responsibilities

CI/CD Pipeline Engineering

Build and maintain pipelines in Azure DevOps and sustain existing Jenkins jobs on self-hosted AWS instances.
Bring undocumented legacy automations under version control and documentation.
Configure Git branch policies, protected branches, and required reviewers, with traceability from commit to work item to release.
Progressively consolidate build orchestration where doing so reduces risk.

Security Automation and Compliance

Integrate enterprise security scanning into the pipeline as automated gates with defined break-build thresholds and a documented exception path.
Implement static analysis, dynamic application security testing, software composition analysis, container scanning, and infrastructure definition scanning.
Track findings to closure by severity and age and report remediation against agreed windows.
Support authorization activities including control evidence collection and continuous monitoring under an active Authority to Operate.
Manage secrets outside source control.

Container and Artifact Management

Publish and version container images to the AWS Elastic Container Service registry in government cloud.
Scan images before promotion and promote the same immutable artifact through environments rather than rebuilding at each stage.
Maintain artifact retention, versioning, and provenance records.

Release Engineering and Deployment

Implement staged deployment with tested rollback and automated post-deployment verification.
Retain per-release evidence: associated work items, source and configuration versions, test results, scan findings or approved exceptions, approvals, release notes, and rollback procedure.
Maintain manual approval points where risk or government policy requires a human decision.
Support emergency deployment procedures coordinated with the government under configuration management policy.

Metrics, Documentation, and Collaboration

Establish and report lead time to change, deployment frequency, change failure rate, and mean time to restore, each with a baseline and target.
Document pipeline architecture, environment promotion, approvals, deployment, and rollback procedures.
Participate in change control and release readiness reviews.

Required Qualifications

Education

Bachelor’s degree in Computer Science, Information Systems, Engineering, or a related field, or equivalent experience.

Experience

5 to 7 years in DevOps, DevSecOps, build and release engineering, or software engineering with pipeline ownership, including building a pipeline from scratch or substantially rebuilding one.
Demonstrated experience integrating security scanning into a delivery pipeline and interpreting the findings.
Experience in a federal environment, including delivery under an active Authority to Operate.
Experience reducing technical debt on an inherited codebase or pipeline.

Technical Skills

Hands-on pipeline engineering in Azure DevOps and Jenkins; GitLab CI or GitHub Actions also relevant.
Git branching strategy and code review workflow proficiency.
Container engineering with Docker, including image build, scanning, and registry management on AWS Elastic Container Service or comparable.
Scripting proficiency in PowerShell, Bash, or Python.
Security tooling experience with SonarQube, StackHawk, Acunetix, Tenable, or Guardium.
Infrastructure as Code with Ansible or Terraform.
Cloud platform experience in AWS or Azure, ideally including GovCloud.

Certifications (Preferred)

Microsoft Certified: DevOps Engineer Expert, or AWS Certified DevOps Engineer
CompTIA Security+ or equivalent DoD 8570 certification
Certified Kubernetes Administrator (CKA)
ITIL Foundation v4

Preferred Competencies

Preference for automating a control rather than documenting an expectation.
Sound judgment about when a manual approval gate is warranted.
Strong documentation skills for pipeline and operational procedures.
Ability to work in a high-security, compliance-driven environment.

Work Arrangement and Travel

Platform and Automation Engineer (Linux and Ansible)

The Platform and Automation Engineer is responsible for keeping a federal Linux estate of approximately 40 servers healthy, patched, consistent, and documented across development, test, user acceptance, staging, and production environments. The customer uses Ansible Tower in AWS GovCloud for automation. Much of the current configuration knowledge is undocumented, and converting it into repeatable, version-controlled automation is the core of this role. The position works closely with the integration engineer, DevSecOps engineer, and agency infrastructure and security staff.

Level: Mid-level — 5 to 7 years

Clearance: Public Trust Tier 2 (Moderate Background Investigation). U.S. Citizen a Must. An active Tier 2 Public Trust or higher is strongly preferred.

Key Responsibilities

Linux Platform Administration

Administer and maintain approximately 40 Linux servers across five environments, including build, configuration, and lifecycle management.
Troubleshoot platform, network, and application-layer issues in coordination with product teams.
Support middleware, web server, and application server configuration and upgrades.

Configuration Management and Infrastructure as Code

Build and maintain Ansible Tower playbooks and manage scripts; hold configuration consistency so environments do not drift.
Implement repeatable environment builds as Infrastructure as Code so a rebuild is a routine operation rather than a recovery project.
Bring undocumented manual configuration under version control.
Support container platform operations where applicable.

Patching, Hardening, and Certificate Management

Execute scheduled and emergency security patching inside government maintenance windows.
Apply and maintain security hardening baselines.
Manage certificate lifecycle including inventory, renewal, and expiry alerting.
Support vulnerability scanning and remediation of platform findings by severity and age.

Monitoring, Backup, and Recovery

Monitor platform health and availability and tune alert thresholds to real service expectations so alerts remain meaningful.
Verify backup and recovery and support continuity testing against stated recovery point and recovery time objectives.
Report availability, patch currency, and certificate currency.

Documentation and Incident Support

Produce and maintain runbooks covering routine maintenance, patching, escalation, backup, and recovery.
Support incident and problem management, including root cause analysis on recurring issues.
Document platform architecture and operational dependencies.

Required Qualifications

Education

Bachelor’s degree in Computer Science, Information Systems, Engineering, or a related field, or equivalent experience.

Experience

5 to 7 years administering Linux servers in an enterprise or federal environment (RHEL, CentOS, or comparable), including production responsibility for a multi-environment estate.
Demonstrated configuration management experience at scale.
Experience in a federal environment with security hardening and vulnerability remediation.
Experience documenting operational procedures others follow.

Technical Skills

Advanced Linux administration: RHEL or CentOS, systemd, networking, storage, and performance troubleshooting.
Hands-on Ansible experience; Ansible Tower or Automation Platform strongly preferred.
Scripting in Bash plus at least one of Python or PowerShell.
AWS infrastructure experience, ideally including GovCloud.
Monitoring and log analysis with Splunk, StatusCake, or comparable.
Certificate and key management, including TLS and SSH administration.
Familiarity with security hardening baselines such as DISA STIGs or CIS benchmarks.
Container experience with Docker or Kubernetes.

Certifications (Preferred)

Red Hat Certified Engineer (RHCE) or Red Hat Certified System Administrator (RHCSA)
CompTIA Linux+ or Security+
AWS Certified SysOps Administrator or Solutions Architect Associate
Red Hat Certified Specialist in Ansible Automation

Preferred Competencies

Bias toward automating a task rather than repeating it.
Discipline to document while building, not afterward.
Calm, methodical troubleshooting under production pressure.
Comfort working in a government network environment with secure transfer constraints.

Work Arrangement and Travel

Integration and API Engineer (WSO2 API Manager)

The Integration and API Engineer is responsible for sustaining and growing a federal agency’s interface estate. The customer operates the WSO2 API Manager suite — six modules across approximately 40 Linux servers spanning development, test, user acceptance, staging, and production — and requires the published interface catalog enhanced, custom integrations built for unique data operations, and data throughput managed. This role is also the point of contact other product teams come to for integration guidance, and works closely with the solutions architect, platform engineer, and agency security staff to ensure integrations meet FedRAMP, FISMA, and NIST requirements.

Level: Mid-level — 5 to 7 years

Clearance: Public Trust Tier 2 (Moderate Background Investigation). U.S. Citizen a Must. An active Tier 2 Public Trust or higher is strongly preferred.

Key Responsibilities

API Gateway Operations and Platform Management

Operate and evolve the WSO2 API Manager modules across all five environments, including upgrades, configuration, and troubleshooting.
Maintain gateway configuration consistency across environments in coordination with platform automation.
Support authentication, key management, and certificate rotation for published interfaces.

Integration Design and Development

Enhance and maintain the catalog of published interfaces including business purpose, owner, consumers, version, contract, authentication method, data classification, service expectations, and lifecycle status.
Build custom integration solutions for unique data operations, including secure extract, transform, and load processes.
Develop and support message-based and scheduled file-based exchange with internal and external federal systems.
Maintain interface contracts in machine-readable format such as OpenAPI and support controlled deprecation.

Identity, Authentication, and Data Protection

Implement authentication, authorization, and provisioning patterns including SAML, OAuth 2.0, and SCIM, aligned to the enterprise identity provider.
Enforce least-privilege access and role-based permissions, including read-only access for external consumers where appropriate.
Protect data in transit and at rest using current encryption standards and approved secure transfer methods.

Performance, Throughput, and Reliability

Manage data throughput with load monitoring, rate limiting, and throttling policies.
Implement logging, error handling, retry, and recovery processes in line with government standards.
Design integration patterns supporting high-volume processing and near-real-time synchronization.
Verify interoperability through interface and performance testing rather than assumption.

Catalog Governance and Technical Guidance

Provide integration guidance to other product teams early in design: service choice, payload shape, error behavior, identity pattern, and test approach.
Route new and modified interfaces through design review, testing, security validation, publication, and monitoring.
Participate in change control and document integration architecture and operational procedures.

Required Qualifications

Education

Bachelor’s degree in Computer Science, Information Systems, Engineering, or a related field, or equivalent experience.

Experience

5 to 7 years in integration engineering, API development, or middleware engineering, including production ownership of published interfaces.
Demonstrated experience with an API gateway or management platform in production.
Experience integrating with enterprise and legacy systems in a government environment.
Experience in federal IT environments including security and compliance frameworks such as FedRAMP, FISMA, and NIST.

Technical Skills

Hands-on API gateway experience — WSO2 API Manager strongly preferred; Azure API Management, Apigee, MuleSoft, or Kong acceptable.
Strong REST and SOAP interface design and development; JSON and XML proficiency.
Identity protocol implementation: SAML, OAuth 2.0, SCIM, and Kerberos, with Entra ID, Okta, or comparable.
Development proficiency in at least one of Java, Node.js, Python, or C#.
Linux command-line proficiency and multi-environment troubleshooting.
Data integration tooling such as Azure Data Factory, AWS Glue, or comparable.
Familiarity with government secure file transfer methods and network constraints.
Splunk or comparable for transaction and error analysis.

Certifications (Preferred)

WSO2 certification, or demonstrated production experience across multiple WSO2 modules
CompTIA Security+ or equivalent DoD 8570 certification
AWS or Azure associate-level certification
ITIL Foundation v4

Preferred Competencies

Ability to give other teams integration guidance they can act on.
Strong documentation skills for interface contracts and operations manuals.
Judgment about when to build a custom integration and when to reuse an existing one.
Analytical and problem-solving strength in complex multi-component integrations.

Work Arrangement and Travel

Test Automation and Metrics Engineer

The Test Automation and Metrics Engineer is responsible for building automated test coverage where little currently exists and for converting data from more than 50 project boards into dashboards leadership can act on. This is a two-part role: automate testing that is presently manual, and automate reporting that is presently assembled by hand. Both remove recurring work from a team without spare capacity. The position works closely with the DevSecOps engineer, business analyst, and government product managers.

Level: Mid-level — 5 to 7 years

Clearance: Public Trust Tier 2 (Moderate Background Investigation). U.S. Citizen a Must. An active Tier 2 Public Trust or higher is strongly preferred.

Key Responsibilities

Test Automation Engineering

Build and maintain automated tests covering high-value user journeys, critical business rules, and regression-prone interfaces.
Establish the automation foundation before writing tests: framework, project structure, coding standards, reusable components, reporting, logging, and version control integration.
Maintain test data strategy, including realistic staged data in non-production environments.
Perform targeted manual and exploratory testing where automation is not warranted.

Pipeline Integration and Quality Gates

Integrate automated unit, integration, contract, and regression tests into the delivery pipeline as quality gates with defined coverage thresholds.
Configure test reporting and failure triage so a broken build is diagnosable without manual investigation.
Work with business analysts to convert acceptance criteria into testable scenarios covering normal paths, edge conditions, and failures.

Accessibility and Non-Functional Testing

Automate Section 508 and WCAG 2.1 AA accessibility checks in the pipeline and support screen reader validation.
Execute performance and load testing against stated non-functional thresholds.
Verify recovery, failover, and error handling behavior against design requirements.

Metrics, Dashboards, and Reporting

Build consolidated dashboards drawing from many project boards, covering portfolio health, product performance, security posture, and financial metrics.
Standardize the small set of fields and relationships that make roll-up reporting possible without manual re-entry.
Automate recurring report generation and distribution.
Report coverage of new code, escaped defects, pipeline success rate, and accessibility findings caught before release.

Collaboration and Test Governance

Maintain independence between development and test: components are tested by someone other than the person who built them.
Maintain test plans and traceability from requirement to test case to result.
Participate in release readiness reviews and document test procedures.

Required Qualifications

Education

Bachelor’s degree in Computer Science, Information Systems, Engineering, or a related field, or equivalent experience.

Experience

5 to 7 years in test automation, quality engineering, or software engineering with a testing focus, including establishing an automation framework rather than only extending an existing one.
Demonstrated experience integrating automated tests into a CI/CD pipeline.
Experience building reporting or dashboards consolidating data from multiple teams or systems.
Experience in a federal software delivery environment.

Technical Skills

Hands-on automation with Selenium, Playwright, Cypress, or comparable.
API test automation with Postman, REST Assured, or comparable.
Test management in Azure DevOps Test Plans, Zephyr, or comparable.
Performance testing with JMeter, LoadRunner, or k6.
Accessibility test automation with axe, WAVE, or a screen reader such as JAWS or NVDA.
Dashboard and reporting proficiency in Power BI or Tableau, including data preparation and modeling.
Scripting in Python, JavaScript, C#, or Java.
Familiarity with static analysis tools such as SonarQube.

Certifications (Preferred)

ISTQB Certified Tester, Foundation or Advanced Level
Microsoft Certified: Azure DevOps Engineer Expert
Certified Professional in Accessibility Core Competencies (CPACC)
CompTIA Security+

Preferred Competencies

Preference for automating a recurring task over performing it well repeatedly.
Ability to build a test suite that is maintained rather than abandoned.
Comfort presenting quality and delivery data to management.
Strong documentation skills for test design and procedures.

Work Arrangement and Travel

ServiceNow Platform Lead

We are seeking a dynamic ServiceNow Platform Lead who combines strong technical expertise with exceptional client engagement, governance knowledge, and project management capabilities. This role requires a versatile professional who serves as the primary client interface, translating business needs into technical solutions while ensuring adherence to platform governance standards and coordinating across multiple stakeholder groups. The ideal candidate will excel at both hands-on ServiceNow development and strategic project planning, with outstanding communication skills to bridge technical and business domains effectively.

Location: Primarily Remote with onsite meetings in Washington, DC Metropolitan Area
Clearance: Must have an Active Public Trust clearance at a minimum

Key Responsibilities

Client Engagement & Stakeholder Management
- Serve as the primary technical liaison between clients and internal development teams, ensuring clear communication and alignment on project objectives
- Lead client meetings, workshops, and requirements gathering sessions to understand business needs and translate them into actionable technical specifications
- Present technical solutions, project updates, and recommendations to client stakeholders at all organizational levels
- Build and maintain strong client relationships through proactive communication and consistent delivery excellence
- Facilitate cross-functional coordination between business units, IT teams, vendors, and other stakeholders to ensure project success
Governance & Compliance

Implement and enforce ServiceNow platform governance standards, ensuring all development follows established best practices and compliance requirements
Participate in and contribute to Change Advisory Board (CAB) meetings, presenting technical changes and their business impacts
Develop and maintain governance documentation including coding standards, naming conventions, and development guidelines
Ensure solutions comply with organizational governance frameworks and regulatory requirements (FedRAMP, FISMA)
Review and approve technical designs to ensure alignment with platform governance policies
Monitor and enforce update set management processes, deployment standards, and release management protocols
Coordinate with security teams to ensure platform governance aligns with security policies and audit requirements

Project Management & Analysis
- Develop comprehensive project plans including timelines, resource allocation, milestones, and deliverables for ServiceNow implementations
- Conduct thorough business analysis to identify process improvements and optimization opportunities within the ServiceNow platform
- Manage project scope, schedule, and budget while proactively identifying and mitigating risks
- Create and maintain detailed project documentation including requirements specifications, design documents, and status reports
- Lead sprint planning sessions and coordinate Agile ceremonies while ensuring adherence to project timelines and governance standards
- Perform gap analysis between current and future state processes to inform solution design
Technical Implementation & Engineering
- Design and implement ServiceNow solutions across ITSM, ITOM, HRSD, and CSM modules based on client requirements and governance standards
- Develop and configure workflows, business rules, UI policies, client scripts, and other ServiceNow components following platform best practices
- Create integration solutions using REST/SOAP APIs, MID servers, and Integration Hub to connect ServiceNow with enterprise systems
- Implement automation strategies using Flow Designer and Orchestration to streamline business processes
- Ensure platform performance optimization and adherence to ServiceNow best practices
- Provide hands-on technical support and troubleshooting for complex platform issues
- Conduct code reviews and ensure development quality standards are maintained
Communication & Documentation
- Prepare and deliver compelling presentations to executive stakeholders on project status, technical recommendations, and governance initiatives
- Author comprehensive technical documentation, governance procedures, user guides, and training materials for diverse audiences
- Facilitate knowledge transfer sessions and conduct user training on new ServiceNow capabilities and governance requirements
- Communicate complex technical concepts and governance policies in clear, business-friendly language to non-technical stakeholders
- Document and maintain standard operating procedures for ServiceNow processes, implementations, and governance protocols

Required Qualifications

Education & Experience
- Bachelor’s degree in Computer Science, Information Technology, Business Administration, or related field (or equivalent experience)
- Minimum 5 years of ServiceNow platform experience with demonstrated client-facing responsibilities
- Proven experience with ServiceNow platform governance, including establishing and enforcing development standards and best practices
- Experience participating in or leading governance boards and technical review processes
- Proven track record of managing ServiceNow implementation projects from inception to completion
- Experience serving as the primary technical point of contact for enterprise clients
- Active Public Trust clearance (required)
- Must be able to travel to Washington, DC area for onsite client meetings as required
Technical Skills
- Strong proficiency in ServiceNow platform development and administration including JavaScript, Glide API, and scripting
- Hands-on experience with ServiceNow ITSM, ITOM, and at least one additional module (HRSD, CSM, SecOps, or GRC)
- Demonstrated knowledge of ServiceNow governance frameworks, update set management, and deployment best practices
- Experience with ServiceNow instance strategy, domain separation, and multi-tenant governance models
- Demonstrated expertise in ServiceNow integration methods and API development
- Experience with Agile/Scrum methodologies and project management tools (Jira, MS Project, or similar)
- Knowledge of ITIL framework and its practical application within ServiceNow
- Proficiency in creating technical architectures and solution designs that align with governance standards
Communication & Interpersonal Skills
- Exceptional verbal communication skills with proven ability to present complex technical information to diverse audiences
- Demonstrated excellence in client-facing interactions, including executive-level presentations and stakeholder management
- Strong written communication skills for creating proposals, documentation, and executive summaries
- Proven ability to facilitate meetings, workshops, and collaborative sessions effectively
- Experience managing difficult conversations and resolving conflicts between stakeholder groups
- Cultural awareness and ability to work effectively with diverse, geographically distributed teams
Project Management & Analysis
- Demonstrated experience creating and managing project plans, work breakdown structures, and resource allocations
- Strong analytical and problem-solving skills with ability to perform root cause analysis
- Experience with requirements elicitation, analysis, and documentation techniques
- Proficiency in risk identification, assessment, and mitigation planning
- Ability to manage multiple concurrent projects while maintaining quality and meeting deadlines
- Experience with change management processes and stakeholder adoption strategies
Governance & Compliance Experience
- Experience implementing and maintaining ServiceNow governance frameworks in enterprise environments
- Knowledge of federal compliance requirements and their impact on platform governance
- Understanding of DevOps practices and their integration with ServiceNow governance
- Experience with audit support and compliance documentation
Required Certifications
- ServiceNow Certified System Administrator (CSA) – Required
- ITIL Foundation certification – Preferred
- Project Management Professional (PMP) or equivalent – Highly Desired

Desired Skills & Competencies

Additional Technical Skills
- Experience with ServiceNow Performance Analytics and reporting
- Knowledge of ServiceNow Service Portal and Employee Center development
- Familiarity with cloud platforms (AWS, Azure) and their integration with ServiceNow
- Understanding of federal compliance requirements (FedRAMP, FISMA)
- Experience with ServiceNow GCC environments
- Knowledge of ServiceNow ATF (Automated Test Framework) and quality assurance practices
Business & Consulting Skills
- Experience with process mapping and business process reengineering
- Understanding of federal contracting and government client environments
- Ability to develop business cases and ROI analyses for technical solutions
- Experience with organizational change management methodologies

What We Offer

Competitive salary commensurate with experience
Comprehensive benefits package including health, dental, and vision insurance
Professional development opportunities and certification support
Opportunity to work directly with federal clients on mission-critical initiatives
Career growth path with exposure to diverse industries and complex technical challenges
Collaborative environment that values both technical excellence and client success

Artificial Intelligence (AI) Solutions Architect

The AI Solutions Architect is a member of the Cloud Platform Team who provides direct support to the CTO on enterprise Artificial Intelligence initiatives. This role bridges strategy and execution by engaging with department components to identify AI use cases, evaluating multi-cloud solutions, prototyping innovative approaches, and enabling components to adopt AI capabilities at scale. The position serves as a collaborative resource from the CTO to help components explore AI opportunities through proof-of-concept development and implementation pathways.

Location: Remote (DC Area, must be able to meet on customer site as necessary)
Clearance: Public Trust T2

Key Responsibilities

AI Strategy & CTO Support
- Serve as the department’s AI enabler, monitor AI vendor market across multiple cloud platforms, conduct trade-off analyses, and translate enterprise AI strategy into actionable recommendations. Support department-wide AI consolidation efforts while maintaining platform flexibility.

Component Engagement & Use Case Development
- Proactively engage with different components department-wide to identify potential AI use cases and opportunities.
- Capture and prioritize use cases, develop clear documentation with compelling use case writeups, and work collaboratively as a free resource to help components explore AI adoption.

Multi-Cloud AI Engineering & Integration
- Build prototypes using multi-cloud AI platforms including AWS Bedrock, Azure OpenAI, OpenAI, and Anthropic. Implement RAG, LLMs, and AI engines across different cloud environments.
- Integrate AI capabilities into existing software packages such as ServiceNow AI, evaluating trade-offs between building custom applications versus leveraging existing platforms.

Proof-of-Concept Development & Transition
- Design and develop proofs-of-concept for stakeholder validation, support “art of the possible” solution engineering, and transition validated prototypes to component adoption.
- Enable components to progress from proof-of-concept to production consumption models.

Collaboration & Enablement
- Act as a department-wide AI integrator, lead workshops and demos, work with downstream stakeholders to derive actionable use cases, and align adoption with modernization roadmaps at the direction of the CTO and OCIO staff.

Required Qualifications

Education
- Bachelor’s degree in Computer Science, Information Systems, or related IT field (Master’s preferred)
Experience:
- 5+ years in AI solution architecture, enterprise cloud IT, or analytics modernization
- Multi-cloud experience with hands-on expertise across AWS, Azure, and other cloud platforms for AI implementations
- Hands-on experience with multiple cloud-based AI tools including AWS Bedrock, Azure OpenAI, OpenAI, Anthropic, and Palantir
- Proven experience developing and optimizing integrated AI capabilities in existing software packages (e.g., ServiceNow AI) with demonstrated ability to evaluate build vs. platform trade-offs
- Strong implementation experience with AI solutions across Machine Learning (ML), Generative AI (Gen AI), and Robotic Process Automation (RPA)
- Deep technical knowledge of RAG, LLMs, and AI integration patterns
- Demonstrated ability to write compelling AI Use Cases with portfolio of use case examples and writeups
- Proven track record working with downstream stakeholders to derive and validate use cases
- Excellent communication, facilitation, and stakeholder engagement skills with ability to conduct technical conversations with customers
- Experience supporting AI prototypes through stakeholder approval and adoption processes

Preferred Skills & Competencies

Data wrangling and data quality assessment capabilities
Hands-on experience with implementation of Agentic AI solutions
Python or R programming experience
Familiarity with AI governance, ethics, and risk frameworks
Multi-cloud modernization strategy development and implementation experience
Experience with consumption-based AI service models and component transition strategies
Knowledge of federal AI compliance and security requirements
Background in enterprise platform consolidation initiatives

ServiceNow Integration Engineer

The ServiceNow Integration Engineer is responsible for designing, developing, and maintaining secure, reliable, and scalable integrations between the ServiceNow platform and other federal systems, applications, and data sources. This role works closely with architects, developers, security teams, and business stakeholders to ensure integration solutions meet federal compliance standards such as FedRAMP, FISMA, and NIST requirements.

Location: Remote
Clearance: Public Trust, US Citizen a Must.

Key Responsibilities

Integration Design & Development
- Design and implement integrations using ServiceNow IntegrationHub, APIs (REST/SOAP), web services, and middleware solutions such as MID Servers.
- Develop automated workflows for data exchange between ServiceNow and federal systems (e.g., Active Directory, Splunk, Okta, AWS GovCloud services).
- Architect and implement multi-tenant ServiceNow environments with proper data segregation and access controls.
- Design cross-component integrations spanning ITSM, ITOM, SecOps, HR Service Delivery, and Customer Service Management modules.

Platform Architecture & Multi-Component Integration
- Configure and optimize ServiceNow platform components including Discovery, Service Mapping, Event Management, and Orchestration.
- Implement complex multi-application workflows spanning IT Service Management, IT Operations Management, and Security Operations.
- Design tenant isolation strategies and cross-tenant data sharing mechanisms in enterprise ServiceNow deployments.
- Integrate ServiceNow Performance Analytics and Predictive Intelligence capabilities with external data sources.

Security & Compliance
- Ensure all integration solutions adhere to agency security policies, FedRAMP Moderate/High controls, and Section 508 compliance when applicable.
- Collaborate with Information Security teams to conduct security reviews, vulnerability scans, and ATO documentation updates.
- Implement secure authentication and authorization mechanisms for multi-tenant environments.

System Performance & Reliability
- Monitor, troubleshoot, and optimize integration performance across multi-component ServiceNow deployments.
- Implement logging, error handling, and recovery processes in line with government standards.
- Design scalable integration patterns supporting high-volume data processing and real-time synchronization.

Collaboration & Governance
- Work with platform architects to align integration designs with enterprise architecture and modernization roadmaps.
- Participate in Change Advisory Board (CAB) meetings and adhere to ITIL-based change control processes.
- Provide technical guidance on ServiceNow platform capabilities and integration best practices.

Required Qualifications

Education
- Bachelor’s degree in Computer Science, Information Systems, or related field (or equivalent experience).
Experience:
- 5-7 years of experience developing integrations in ServiceNow platform environments.
- Demonstrated experience with multi-tenant ServiceNow implementations and cross-component integrations.
- Proven experience integrating multiple ServiceNow components (ITSM, ITOM, SecOps, HR, CSM) in complex enterprise environments.
- Experience with federal government IT environments, including security and compliance frameworks (FedRAMP, FISMA, NIST).
- Proven track record of integrating with enterprise and legacy systems in a government environment.
Technical Skills
- Proficient in REST/SOAP APIs, JSON, XML, JavaScript, and advanced scripting within ServiceNow.
- Extensive experience with ServiceNow IntegrationHub, Flow Designer, and Orchestration.
- Deep knowledge of ServiceNow platform architecture, including Discovery, Service Mapping, Event Management, and Performance Analytics.
- Experience with ServiceNow Application Portfolio Management (APM), IT Operations Management (ITOM), and Security Operations (SecOps) modules.
- Hands-on experience with ServiceNow MID Server clustering and load balancing in enterprise environments.
- Proficiency in ServiceNow Transform Maps, Import Sets, and Data Sources for complex data integration scenarios.
- Familiarity with government network environments, VPNs, and secure data transfer methods.
- Experience with ServiceNow Studio, Update Sets, and application lifecycle management.
Certifications (Preferred)
- ServiceNow Certified System Administrator (CSA)
- ServiceNow Certified Application Developer (CAD)
- ServiceNow Certified Implementation Specialist (CIS) in relevant modules
- ServiceNow Certified Technical Architect (CTA) – highly preferred
- ITIL Foundation v4
- Security+ or equivalent DoD 8570 certification

Preferred Competencies

Strong analytical and problem-solving skills with experience in complex, multi-component system integrations.
Ability to work effectively in high-security, compliance-driven environments.
Strong documentation skills for system design, security, and operations manuals.
Experience with ServiceNow governance frameworks and platform optimization strategies.
Knowledge of ServiceNow licensing models and capacity planning for multi-tenant environments.

Senior ServiceNow Platform Architect

We are seeking an experienced Senior ServiceNow Platform Architect to lead the design, governance, and optimization of enterprise-level ServiceNow solutions across multi-tenant environments. This role requires a seasoned professional who can bridge strategic platform architecture with hands-on governance leadership, ensuring our ServiceNow ecosystem delivers scalable, secure, and high-performance solutions that align with organizational objectives and federal compliance requirements.

Location: Primarily Remote with onsite meetings in Washington, DC Metropolitan Area
Clearance: Must have an Active Public Trust at a minimum

Key Responsibilities
– Platform Architecture & Governance Leadership

Architect enterprise ServiceNow solutions across HRSD, ITSM, ITOM, and CSM modules, ensuring alignment with enterprise architecture standards and regulatory compliance (FedRAMP, FISMA)
Lead platform governance frameworks, chairing Change Advisory Boards (CAB) and establishing enterprise-wide governance standards and best practices
Design and implement multi-tenant architecture strategies with domain separation for complex environments supporting 10,000+ users
Develop comprehensive technical roadmaps for ServiceNow platform evolution, identifying optimization opportunities and capability expansion
Create and maintain architectural documentation including solution designs, data models, integration patterns, and governance charters

– DevOps & Implementation Excellence

Establish and enforce DevOps standards including version control, peer review protocols, and CI/CD pipeline design for ServiceNow environments
Lead technical design sessions with stakeholders to translate business requirements into scalable, governed ServiceNow solutions
Oversee implementation of complex workflows, business rules, and automation while ensuring compliance with platform governance standards
Conduct platform assessments and develop remediation plans for technical debt and performance optimization
Drive adoption of emerging ServiceNow technologies including AI/ML capabilities, predictive intelligence, and advanced automation

– Integration & Automation Strategy

Design and implement secure integration solutions using REST/SOAP APIs, MID servers, and Integration Hub across enterprise systems
Develop automation strategies leveraging Flow Designer, Orchestration, and process automation capabilities
Architect complex multi-system integration patterns supporting both real-time and batch processing requirements
Ensure seamless data flow between ServiceNow and external systems while maintaining data integrity and security compliance

Stakeholder Management & Team Leadership

Facilitate stakeholder workshops to gather requirements, prioritize enhancements, and manage cross-functional collaboration
Provide technical mentorship and guidance to development teams and administrators
Lead sprint planning, project timelines, and stakeholder communications using Agile/Scrum methodologies
Author and maintain comprehensive platform documentation, SOPs, and onboarding guides for development teams

Required Qualifications
– Education & Experience

Bachelor’s degree in Computer Science, Information Technology, or related field (or equivalent experience)
Minimum 8 years of enterprise IT experience with at least 6 years focused on ServiceNow architecture and governance
Proven track record of leading large-scale ServiceNow implementations (10,000+ users) with multi-tenant/domain separation experience
Demonstrated experience in platform governance leadership, including CAB management and DevOps standards implementation
Must be able to travel to Washington, DC area for onsite meetings as required

– Technical Skills

Expert-level knowledge in ServiceNow HRSD and ITSM modules with implementation experience across 3+ additional ServiceNow product suites
Extensive experience with ServiceNow platform governance, domain separation, and multi-tenant architecture design
Proven expertise in DevOps practices including CI/CD pipeline design, version control, and peer review processes for ServiceNow environments
Demonstrated expertise in ServiceNow integration methods including REST, SOAP, MID Server, and Import Sets
Proficiency in Flow Designer, Integration Hub, and ServiceNow automation frameworks
Strong experience with Agile/Scrum methodologies and program management in enterprise ServiceNow environments
Knowledge of ITIL v4 framework and its implementation within ServiceNow
Experience with ServiceNow platform upgrades, performance tuning, and capacity planning

– Compliance & Security Experience

Proven experience supporting FedRAMP, FISMA, or other federal compliance requirements
Understanding of ServiceNow GCC (Government Community Cloud) environments
Experience with security policies implementation and audit compliance

– Required Certifications

ServiceNow Certified System Administrator (CSA) –
ServiceNow Certified Implementation Specialist (HRSD or ITSM) –
ITIL 4 Foundation – Preferred
PMP or equivalent project management certification – Preferred

– Highly Desired Certifications

ServiceNow Certified Technical Architect (CTA) or Master Architect certification
ServiceNow Certified Application Developer (CAD)
TOGAF or other enterprise architecture certification

– Desired Skills & Competencies

Technical Competencies

Experience with ServiceNow Performance Analytics and reporting capabilities
Knowledge of ServiceNow Service Portal and Employee Center development
Familiarity with ATF (Automated Test Framework) and instance management strategies
Understanding of cloud architectures (AWS, Azure) and their integration with ServiceNow
Experience with ServiceNow Discovery, Service Mapping, and CMDB best practices
Experience with ServiceNow Strategic Portfolio Management (SPM)

Sr. Database Administrator (Remote)

OmniVista Consulting is currently hiring a talented and experienced Database Engineer to focus on designing, implementing, and optimizing SQL server and database solutions to support Department of State operational needs. This position leads database design, resolves advanced issues, and drives performance enhancements. This position will be fully remote located within the United States.

Please note: The contract has been awarded; however, this position remains unfunded and is contingent upon funding release.

Responsibilities

Designs and implements database structures that fit with current and future needs of the organization.
- Add ETL, support development teams with SQL queries, evaluates and improves data quality across databases
Manages database security by setting up user roles and permissions.
Creates backup and recovery procedures to ensure data integrity and availability.
Monitors database performance and optimizes database structures for faster data access.
Troubleshoots and resolves database issues and errors.

Qualifications
– Required Skills/Experience

Bachelor’s degree in computer science, information technology, engineering or a related field with 12 years of relevant experience.
Strong knowledge of relational database theory and SQL.
Experience in developing and maintaining low-code automation tools (such as SharePoint, PowerBI, Jira/Confluence, and others).
Expertise in designing and optimizing data structures for storage, retrieval, and analysis.
Ability to write efficient and optimized SQL queries to retrieve and manipulate data.
Demonstrated experience managing SQL/Oracle or other data management systems.
Demonstrated experience configuring/integrating platform or application API’s.
Proven ability to quickly learn, adapt, and effectively apply new tools and technologies.
Strong problem-solving skills, with a self-motivated and customer-focused approach.
Excellent communication skills, capable of working directly with stakeholders and team members.
Ability to handle projects independently, from requirement gathering to solution delivery.
Facilitate API design decisions in consideration with:
- On-premises or cloud-based infrastructure
- Datasets requirements
- Security protocols need to be implemented
- Functionalities based on the architectural style(s) or pattern(s) to be employed

– Preferred Skills/Experience

ETL, advanced SQL query development.
Familiarity with Agile methodologies and project management tools.
Certifications in relevant technologies (e.g., Oracle Database Administration Certified Professional, Microsoft Certified: Azure Database Administrator Associate, and Amazon Web Services Certified Database Specialty)

Active Secret Clearance Required upon start.

SAFe Agile Consultant

We are currently seeking a skilled, certified SAFe Agile Consultant to join our dynamic software development consulting team. This position plays a crucial role in supporting the implementation of a large-scale software system governed by complex business rules. As a SAFe Agile Consultant, you will work closely with government and vendor senior leadership, product owners, and scrum masters to refine and enhance the SAFe Agile processes. Your expertise will be pivotal in optimizing the programs approach to Agile and improvement of use of their JIRA boards, designing effective dashboards, and providing strategic advice on velocity and other essential progress metrics.

Primary Responsibilities

Collaborate with senior leadership and government managers to enhance the SAFe Agile implementation processes.
Facilitate workshops and training sessions to boost Agile maturity across the team.
Right-size and optimize JIRA boards to streamline workflow and improve team efficiency.
Develop, customize, and manage JIRA dashboards to track progress and provide real-time insights into project metrics.
Advise on best practices for measuring team velocity and other performance metrics to ensure project targets are met.
Work closely with scrum masters to identify impediments in Agile practices and propose practical solutions.
Provide ongoing support and guidance on the Agile process to all team members, fostering a culture of continuous improvement.

Required Skills/Experience

Certified SAFe Agile Practitioner with substantial experience applying SAFe principles in a software development environment.
Proven track record of working with software teams utilizing JIRA for product implementation management.
Strong experience in developing, customizing, and managing JIRA dashboards.
Expertise in establishing and tracking progress metrics using JIRA to provide actionable insights.
Excellent communication and interpersonal skills to effectively interact with various stakeholders, including senior leadership and government managers.
Ability to facilitate, train, and mentor teams in Agile practices and principles.

Desired Skills/Experience

Previous experience as a Product Owner and/or Scrum Master, particularly in support of federal agencies, is highly desirable.
Familiarity with additional Agile methodologies and frameworks beyond SAFe (e.g., Scrum, Kanban).
Experience in a consulting or advisory role within a government or large-scale corporate setting.
Advanced problem-solving skills and the ability to navigate complex project environments.

This role offers an exciting opportunity to be at the forefront of Agile transformation in a critical and high-impact environment. If you are passionate about Agile practices and have a keen eye for detail, we encourage you to apply.

Junior Project Manager

*DoD Secret Clearance a must
**Must be local to the Washington DC area

This role will support the a federal IT program through various applications, processes, and associated interfaces. Duties includes both management and monitoring of the existing applications and processes, as well as partnering with the development teams to guide future business direction, enhancements, and optimization.

The PM will work with stakeholders to gather and document key functional and technical requirements, assist in development of the business case, and collaborate with internal development teams to deliver technology solutions that meet the business need and deliver value.

This role will be located with our Northern VA in a Hybrid/Remote capacity requiring on-site and off-site support. Location is: Main State – 2201 C St NW, Washington, DC 20520.

Primary Responsibilities

Assists and supports the development and implementation for new and significant improvements to major processes through collaboration with colleagues.
Develop a thorough understanding of business processes, best practices, and can support technology & documentation, including Power BI Dashboards.
Work and collaborate closely with key stakeholders (US Embassy posts and internal teams) to document the key business goals and objectives for a new or existing process.
Prepares detailed requirement specifications in the form of user stories or functional requirement documents for the development teams.
Participation in the agile software development process as a proxy for the process owner role to help facilitate progress, answer any questions, and provide more detailed requirements as necessary.
Collaborate with development teams to produce any required documentation or communications that may be necessary in support of the project including project status, project roadmap, release plan, etc.
Support project delivery by working with the user community to document and coordinate various functions.

Basic Qualifications

Bachelors’ Degree in Information Technology, Logistics, or related field with one or more years of relevant experience. Additional years of relevant experience, training, and/or certifications may be considered in lieu of degree requirement.
US Citizen: Currently possessing or ability to successfully obtain and maintain a DoD Secret Security Clearance upon hire.
Working knowledge of Windows based Desktop/Laptop Computers.
Experience with Microsoft Office products to include Microsoft Word, Excel, PowerPoint, and Outlook.
Demonstrated problem-solving skills.
Demonstrated critical skills such as collaboration, strong written and verbal communication skills, and analytical capability.  Self-motivated, with the ability to prioritize, meet deadlines, and manage changing priorities.
Ability to be flexible and work hard, in a fast-paced environment with changing priorities.

Job Type: Full-time

Pay: $70,000.00 – $90,000.00 per year

Benefits:

401(k)
Dental insurance
Health insurance
Paid time off
Professional development assistance
Retirement plan
Tuition reimbursement

Compensation Package:

1099 contract
Performance bonus
Yearly pay

Schedule: Monday to Friday

Security clearance: Secret (Required)

Mid-level ServiceNow Developer

*Will sponsor a clearance
**Must be a US Citizen
**Hybrid / onsite and remote
**email resume to: jobs@omnivistaconsulting.com

Job Description – ServiceNow / ITSM Developer (3+ years)

Summary of Position:

Seeking a skilled developer (mid to senior) to help build a strategic platform to improve IT and Business processes, in support of a federal client in DC. The developer will work with a team of ServiceNow developer/architects to help with the development tasks of the solution based on the integration of ServiceNow. Lots of room to grow.

The ideal candidate will have experience in implementing ServiceNow products. They will perform the necessary tasks to develop and configure customizations across ServiceNow functions to meet design needs. Must be able to get up to speed very quickly, be able to work both independently and as a productive member of a project team. The position requires the candidate to work closely with key client stakeholders and senior technology leaders.

Primary areas of support include:
· ITSM – Service Portal, Incident, Request, Knowledge, Change & Asset Management;
· ITBM – Project Portfolio Management, Idea, Demand, Agile Development & Test Management
· ITOM – Discovery, Service Mapping, Event Management, Cloud Management

Responsibilities:
• Responsible for the technical specification and implementation of ServiceNow products
• Provide expertise on technical questions related to development of ServiceNow functions
• Develops the technical solutions, implements them and performs the component integration tests
• Excellent programming skills

Submit Resume to jobs@omnivistaconsulting.com