Transforming DOJ Operations: How OmniVista Leverages Low-Code/No-Code with ServiceNow ITSM

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Department of Justice · ServiceNow ITSM

Transforming DOJ
with low-code.

Secure workflows. Connected services.
Delivered in 10 weeks.

01 / The challenge

Justice moves fast.
Technology should too.

DOJ teams face complex case workflows, sensitive information and demanding compliance requirements. Traditional development can create bottlenecks and strain limited technical resources.

OmniVista uses ServiceNow’s low-code tools to turn that complexity into secure, connected services—so technology helps the mission move forward.

A different pace
of delivery.

10
weeks to deliver

Integrated applications for a major DOJ component

8–12
months traditionally

The development timeline this approach accelerated

02 / The solution

Less friction.
More flow.

One connected ServiceNow platform. Four practical capabilities designed around the way DOJ teams work.

01 — ROUTE

Get incidents to
the right team.

Automated workflows route security threats by classification and urgency, reducing manual handoffs.

02 — EMPOWER

Put services
within reach.

Self-service portals let attorneys and support staff request resources without waiting for IT intervention.

03 — SEE

Make compliance
visible.

Real-time dashboards give teams a clearer view of regulatory adherence and help streamline reporting.

04 — CONNECT

Keep knowledge
moving.

Knowledge management captures lessons and shares best practices across regional offices.

03 / Our approach

Build faster.
Build securely.

Speed comes from a deliberate approach: reusable capabilities, modular applications, embedded security and continuous testing.

Rapid application development
We use ServiceNow App Engine Studio and visual development tools to create workflows for incident management, service requests and compliance tracking. Reusable components help teams deliver without starting from scratch.
Modular applications
Smaller, independent applications let teams work in parallel, reduce risk and make systems easier to maintain as requirements evolve.
Security from the start
Zero-trust controls protect sensitive justice data while enabling authorized staff to access the tools they need. Security and governance are built into the delivery process.
Automated testing and delivery
DevSecOps practices validate functionality and security compliance before applications reach production, supporting consistent and repeatable releases.
Support beyond launch

Modernization is a journey.
We stay for the next step.

01

Plan.

Assess infrastructure and processes. Align delivery with mission priorities.

02

Build.

Create tailored applications using ServiceNow best practices.

03

Connect.

Integrate with legacy systems to protect continuity and data consistency.

04

Adopt.

Support training, change management and everyday use.

05

Improve.

Monitor, maintain and enhance as the mission changes.

04 / The impact

The difference
is measurable.

Across OmniVista’s ServiceNow ITSM implementations, automated workflows and self-service capabilities improve responsiveness, user experience and efficiency.

70%

Faster resolution times

For critical incidents and service requests reported by DOJ agencies using our solutions.

40%+

Higher user satisfaction

Across implemented agencies through self-service capabilities and streamlined workflows.

25%

Lower IT operating costs

Through automation that frees technical staff for higher-value work.

Your next move

Start with the workflow.
Build for the mission.

Focus on high-friction services. Build modular capabilities. Embed security early. Bring people along through training and continuous improvement.

OmniVista brings federal ITSM experience supporting DOJ, the State Department and other agencies to help you take the next step.

Let’s talk about your mission →