Open Positions

Artificial Intelligence (AI) Solutions Architect

The AI Solutions Architect is a member of the Cloud Platform Team who provides direct support to the CTO on enterprise Artificial Intelligence initiatives. This role bridges strategy and execution by engaging with department components to identify AI use cases, evaluating multi-cloud solutions, prototyping innovative approaches, and enabling components to adopt AI capabilities at scale. The position serves as a collaborative resource from the CTO to help components explore AI opportunities through proof-of-concept development and implementation pathways.

Location: Remote (DC Area, must be able to meet on customer site as necessary)
Clearance: Public Trust T2

Key Responsibilities

• AI Strategy & CTO Support
  • Serve as the department’s AI enabler, monitor AI vendor market across multiple cloud platforms, conduct trade-off analyses, and translate enterprise AI strategy into actionable recommendations. Support department-wide AI consolidation efforts while maintaining platform flexibility.

• Component Engagement & Use Case Development
  • Proactively engage with different components department-wide to identify potential AI use cases and opportunities.
  • Capture and prioritize use cases, develop clear documentation with compelling use case writeups, and work collaboratively as a free resource to help components explore AI adoption.

• Multi-Cloud AI Engineering & Integration
  • Build prototypes using multi-cloud AI platforms including AWS Bedrock, Azure OpenAI, OpenAI, and Anthropic. Implement RAG, LLMs, and AI engines across different cloud environments.
  • Integrate AI capabilities into existing software packages such as ServiceNow AI, evaluating trade-offs between building custom applications versus leveraging existing platforms.

• Proof-of-Concept Development & Transition
  • Design and develop proofs-of-concept for stakeholder validation, support “art of the possible” solution engineering, and transition validated prototypes to component adoption.
  • Enable components to progress from proof-of-concept to production consumption models.

• Education
  • Bachelor’s degree in Computer Science, Information Systems, or related IT field (Master’s preferred)
• Experience:
  • 5+ years in AI solution architecture, enterprise cloud IT, or analytics modernization
  • Multi-cloud experience with hands-on expertise across AWS, Azure, and other cloud platforms for AI implementations
  • Hands-on experience with multiple cloud-based AI tools including AWS Bedrock, Azure OpenAI, OpenAI, Anthropic, and Palantir
  • Proven experience developing and optimizing integrated AI capabilities in existing software packages (e.g., ServiceNow AI) with demonstrated ability to evaluate build vs. platform trade-offs
  • Strong implementation experience with AI solutions across Machine Learning (ML), Generative AI (Gen AI), and Robotic Process Automation (RPA)
  • Deep technical knowledge of RAG, LLMs, and AI integration patterns
  • Demonstrated ability to write compelling AI Use Cases with portfolio of use case examples and writeups
  • Proven track record working with downstream stakeholders to derive and validate use cases
  • Excellent communication, facilitation, and stakeholder engagement skills with ability to conduct technical conversations with customers
  • Experience supporting AI prototypes through stakeholder approval and adoption processes

ServiceNow Integration Engineer

The ServiceNow Integration Engineer is responsible for designing, developing, and maintaining secure, reliable, and scalable integrations between the ServiceNow platform and other federal systems, applications, and data sources. This role works closely with architects, developers, security teams, and business stakeholders to ensure integration solutions meet federal compliance standards such as FedRAMP, FISMA, and NIST requirements.

Location: Remote
Clearance: Public Trust, US Citizen a Must.

Key Responsibilities

• Integration Design & Development
  • Design and implement integrations using ServiceNow IntegrationHub, APIs (REST/SOAP), web services, and middleware solutions such as MID Servers.
  • Develop automated workflows for data exchange between ServiceNow and federal systems (e.g., Active Directory, Splunk, Okta, AWS GovCloud services).
  • Architect and implement multi-tenant ServiceNow environments with proper data segregation and access controls.
  • Design cross-component integrations spanning ITSM, ITOM, SecOps, HR Service Delivery, and Customer Service Management modules.

• Platform Architecture & Multi-Component Integration
  • Configure and optimize ServiceNow platform components including Discovery, Service Mapping, Event Management, and Orchestration.
  • Implement complex multi-application workflows spanning IT Service Management, IT Operations Management, and Security Operations.
  • Design tenant isolation strategies and cross-tenant data sharing mechanisms in enterprise ServiceNow deployments.
  • Integrate ServiceNow Performance Analytics and Predictive Intelligence capabilities with external data sources.

• Security & Compliance
  • Ensure all integration solutions adhere to agency security policies, FedRAMP Moderate/High controls, and Section 508 compliance when applicable.
  • Collaborate with Information Security teams to conduct security reviews, vulnerability scans, and ATO documentation updates.
  • Implement secure authentication and authorization mechanisms for multi-tenant environments.

• System Performance & Reliability
  • Monitor, troubleshoot, and optimize integration performance across multi-component ServiceNow deployments.
  • Implement logging, error handling, and recovery processes in line with government standards.
  • Design scalable integration patterns supporting high-volume data processing and real-time synchronization.

• Education
  • Bachelor’s degree in Computer Science, Information Systems, or related field (or equivalent experience).
• Experience:
  • 5-7 years of experience developing integrations in ServiceNow platform environments.
  • Demonstrated experience with multi-tenant ServiceNow implementations and cross-component integrations.
  • Proven experience integrating multiple ServiceNow components (ITSM, ITOM, SecOps, HR, CSM) in complex enterprise environments.
  • Experience with federal government IT environments, including security and compliance frameworks (FedRAMP, FISMA, NIST).
  • Proven track record of integrating with enterprise and legacy systems in a government environment.
• Technical Skills
  • Proficient in REST/SOAP APIs, JSON, XML, JavaScript, and advanced scripting within ServiceNow.
  • Extensive experience with ServiceNow IntegrationHub, Flow Designer, and Orchestration.
  • Deep knowledge of ServiceNow platform architecture, including Discovery, Service Mapping, Event Management, and Performance Analytics.
  • Experience with ServiceNow Application Portfolio Management (APM), IT Operations Management (ITOM), and Security Operations (SecOps) modules.
  • Hands-on experience with ServiceNow MID Server clustering and load balancing in enterprise environments.
  • Proficiency in ServiceNow Transform Maps, Import Sets, and Data Sources for complex data integration scenarios.
  • Familiarity with government network environments, VPNs, and secure data transfer methods.
  • Experience with ServiceNow Studio, Update Sets, and application lifecycle management.
• Certifications (Preferred)
  • ServiceNow Certified System Administrator (CSA)
  • ServiceNow Certified Application Developer (CAD)
  • ServiceNow Certified Implementation Specialist (CIS) in relevant modules
  • ServiceNow Certified Technical Architect (CTA) – highly preferred
  • ITIL Foundation v4
  • Security+ or equivalent DoD 8570 certification

• Strong analytical and problem-solving skills with experience in complex, multi-component system integrations.
• Ability to work effectively in high-security, compliance-driven environments.
• Strong documentation skills for system design, security, and operations manuals.
• Experience with ServiceNow governance frameworks and platform optimization strategies.
• Knowledge of ServiceNow licensing models and capacity planning for multi-tenant environments.

Senior ServiceNow Platform Architect

We are seeking an experienced Senior ServiceNow Platform Architect to lead the design, governance, and optimization of enterprise-level ServiceNow solutions across multi-tenant environments. This role requires a seasoned professional who can bridge strategic platform architecture with hands-on governance leadership, ensuring our ServiceNow ecosystem delivers scalable, secure, and high-performance solutions that align with organizational objectives and federal compliance requirements.

Location: Primarily Remote with onsite meetings in Washington, DC Metropolitan Area
Clearance: Must have an Active Public Trust at a minimum

Key Responsibilities
– Platform Architecture & Governance Leadership

• Architect enterprise ServiceNow solutions across HRSD, ITSM, ITOM, and CSM modules, ensuring alignment with enterprise architecture standards and regulatory compliance (FedRAMP, FISMA)
• Lead platform governance frameworks, chairing Change Advisory Boards (CAB) and establishing enterprise-wide governance standards and best practices
• Design and implement multi-tenant architecture strategies with domain separation for complex environments supporting 10,000+ users
• Develop comprehensive technical roadmaps for ServiceNow platform evolution, identifying optimization opportunities and capability expansion
• Create and maintain architectural documentation including solution designs, data models, integration patterns, and governance charters

– DevOps & Implementation Excellence

• Establish and enforce DevOps standards including version control, peer review protocols, and CI/CD pipeline design for ServiceNow environments
• Lead technical design sessions with stakeholders to translate business requirements into scalable, governed ServiceNow solutions
• Oversee implementation of complex workflows, business rules, and automation while ensuring compliance with platform governance standards
• Conduct platform assessments and develop remediation plans for technical debt and performance optimization
• Drive adoption of emerging ServiceNow technologies including AI/ML capabilities, predictive intelligence, and advanced automation

– Integration & Automation Strategy

• Design and implement secure integration solutions using REST/SOAP APIs, MID servers, and Integration Hub across enterprise systems
• Develop automation strategies leveraging Flow Designer, Orchestration, and process automation capabilities
• Architect complex multi-system integration patterns supporting both real-time and batch processing requirements
• Ensure seamless data flow between ServiceNow and external systems while maintaining data integrity and security compliance

• Facilitate stakeholder workshops to gather requirements, prioritize enhancements, and manage cross-functional collaboration
• Provide technical mentorship and guidance to development teams and administrators
• Lead sprint planning, project timelines, and stakeholder communications using Agile/Scrum methodologies
• Author and maintain comprehensive platform documentation, SOPs, and onboarding guides for development teams

• Bachelor’s degree in Computer Science, Information Technology, or related field (or equivalent experience)
• Minimum 8 years of enterprise IT experience with at least 6 years focused on ServiceNow architecture and governance
• Proven track record of leading large-scale ServiceNow implementations (10,000+ users) with multi-tenant/domain separation experience
• Demonstrated experience in platform governance leadership, including CAB management and DevOps standards implementation
• Must be able to travel to Washington, DC area for onsite meetings as required

• Expert-level knowledge in ServiceNow HRSD and ITSM modules with implementation experience across 3+ additional ServiceNow product suites
• Extensive experience with ServiceNow platform governance, domain separation, and multi-tenant architecture design
• Proven expertise in DevOps practices including CI/CD pipeline design, version control, and peer review processes for ServiceNow environments
• Demonstrated expertise in ServiceNow integration methods including REST, SOAP, MID Server, and Import Sets
• Proficiency in Flow Designer, Integration Hub, and ServiceNow automation frameworks
• Strong experience with Agile/Scrum methodologies and program management in enterprise ServiceNow environments
• Knowledge of ITIL v4 framework and its implementation within ServiceNow
• Experience with ServiceNow platform upgrades, performance tuning, and capacity planning

• Proven experience supporting FedRAMP, FISMA, or other federal compliance requirements
• Understanding of ServiceNow GCC (Government Community Cloud) environments
• Experience with security policies implementation and audit compliance

• ServiceNow Certified System Administrator (CSA) –
• ServiceNow Certified Implementation Specialist (HRSD or ITSM) –
• ITIL 4 Foundation – Preferred
• PMP or equivalent project management certification – Preferred

• ServiceNow Certified Technical Architect (CTA) or Master Architect certification
• ServiceNow Certified Application Developer (CAD)
• TOGAF or other enterprise architecture certification

• Experience with ServiceNow Performance Analytics and reporting capabilities
• Knowledge of ServiceNow Service Portal and Employee Center development
• Familiarity with ATF (Automated Test Framework) and instance management strategies
• Understanding of cloud architectures (AWS, Azure) and their integration with ServiceNow
• Experience with ServiceNow Discovery, Service Mapping, and CMDB best practices
• Experience with ServiceNow Strategic Portfolio Management (SPM)

Sr. Database Administrator (Remote)

OmniVista Consulting is currently hiring a talented and experienced Database Engineer to focus on designing, implementing, and optimizing SQL server and database solutions to support Department of State operational needs. This position leads database design, resolves advanced issues, and drives performance enhancements. This position will be fully remote located within the United States.

Please note: The contract has been awarded; however, this position remains unfunded and is contingent upon funding release.

Responsibilities

• Designs and implements database structures that fit with current and future needs of the organization.
  • Add ETL, support development teams with SQL queries, evaluates and improves data quality across databases
• Manages database security by setting up user roles and permissions.
• Creates backup and recovery procedures to ensure data integrity and availability.
• Monitors database performance and optimizes database structures for faster data access.
• Troubleshoots and resolves database issues and errors.

Qualifications
– Required Skills/Experience

• Bachelor’s degree in computer science, information technology, engineering or a related field with 12 years of relevant experience.
• Strong knowledge of relational database theory and SQL.
• Experience in developing and maintaining low-code automation tools (such as SharePoint, PowerBI, Jira/Confluence, and others).
• Expertise in designing and optimizing data structures for storage, retrieval, and analysis.
• Ability to write efficient and optimized SQL queries to retrieve and manipulate data.
• Demonstrated experience managing SQL/Oracle or other data management systems.
• Demonstrated experience configuring/integrating platform or application API’s.
• Proven ability to quickly learn, adapt, and effectively apply new tools and technologies.
• Strong problem-solving skills, with a self-motivated and customer-focused approach.
• Excellent communication skills, capable of working directly with stakeholders and team members.
• Ability to handle projects independently, from requirement gathering to solution delivery.
• Facilitate API design decisions in consideration with:
  • On-premises or cloud-based infrastructure
  • Datasets requirements
  • Security protocols need to be implemented
  • Functionalities based on the architectural style(s) or pattern(s) to be employed

– Preferred Skills/Experience

• ETL, advanced SQL query development.
• Familiarity with Agile methodologies and project management tools.
• Certifications in relevant technologies (e.g., Oracle Database Administration Certified Professional, Microsoft Certified: Azure Database Administrator Associate, and Amazon Web Services Certified Database Specialty)

 Active Secret Clearance Required upon start.

SAFe Agile Consultant

We are currently seeking a skilled, certified SAFe Agile Consultant to join our dynamic software development consulting team. This position plays a crucial role in supporting the implementation of a large-scale software system governed by complex business rules. As a SAFe Agile Consultant, you will work closely with government and vendor senior leadership, product owners, and scrum masters to refine and enhance the SAFe Agile processes. Your expertise will be pivotal in optimizing the programs approach to Agile and improvement of use of their JIRA boards, designing effective dashboards, and providing strategic advice on velocity and other essential progress metrics.

Primary Responsibilities

• Collaborate with senior leadership and government managers to enhance the SAFe Agile implementation processes.
• Facilitate workshops and training sessions to boost Agile maturity across the team.
• Right-size and optimize JIRA boards to streamline workflow and improve team efficiency.
• Develop, customize, and manage JIRA dashboards to track progress and provide real-time insights into project metrics.
• Advise on best practices for measuring team velocity and other performance metrics to ensure project targets are met.
• Work closely with scrum masters to identify impediments in Agile practices and propose practical solutions.
• Provide ongoing support and guidance on the Agile process to all team members, fostering a culture of continuous improvement.

Required Skills/Experience

• Certified SAFe Agile Practitioner with substantial experience applying SAFe principles in a software development environment.
• Proven track record of working with software teams utilizing JIRA for product implementation management.
• Strong experience in developing, customizing, and managing JIRA dashboards.
• Expertise in establishing and tracking progress metrics using JIRA to provide actionable insights.
• Excellent communication and interpersonal skills to effectively interact with various stakeholders, including senior leadership and government managers.
• Ability to facilitate, train, and mentor teams in Agile practices and principles.

Desired Skills/Experience

• Previous experience as a Product Owner and/or Scrum Master, particularly in support of federal agencies, is highly desirable.
• Familiarity with additional Agile methodologies and frameworks beyond SAFe (e.g., Scrum, Kanban).
• Experience in a consulting or advisory role within a government or large-scale corporate setting.
• Advanced problem-solving skills and the ability to navigate complex project environments.

This role offers an exciting opportunity to be at the forefront of Agile transformation in a critical and high-impact environment. If you are passionate about Agile practices and have a keen eye for detail, we encourage you to apply.

Junior Project Manager

  *DoD Secret Clearance a must
**Must be local to the Washington DC area

This role will support the a federal IT program through various applications, processes, and associated interfaces. Duties includes both management and monitoring of the existing applications and processes, as well as partnering with the development teams to guide future business direction, enhancements, and optimization.

The PM will work with stakeholders to gather and document key functional and technical requirements, assist in development of the business case, and collaborate with internal development teams to deliver technology solutions that meet the business need and deliver value.

This role will be located with our Northern VA in a Hybrid/Remote capacity requiring on-site and off-site support. Location is: Main State – 2201 C St NW, Washington, DC 20520.

Primary Responsibilities

• Assists and supports the development and implementation for new and significant improvements to major processes through collaboration with colleagues.
• Develop a thorough understanding of business processes, best practices, and can support technology & documentation, including Power BI Dashboards.
• Work and collaborate closely with key stakeholders (US Embassy posts and internal teams) to document the key business goals and objectives for a new or existing process.
• Prepares detailed requirement specifications in the form of user stories or functional requirement documents for the development teams.
• Participation in the agile software development process as a proxy for the process owner role to help facilitate progress, answer any questions, and provide more detailed requirements as necessary.
• Collaborate with development teams to produce any required documentation or communications that may be necessary in support of the project including project status, project roadmap, release plan, etc.
• Support project delivery by working with the user community to document and coordinate various functions.

Basic Qualifications

• Bachelors’ Degree in Information Technology, Logistics, or related field with one or more years of relevant experience. Additional years of relevant experience, training, and/or certifications may be considered in lieu of degree requirement.
• US Citizen: Currently possessing or ability to successfully obtain and maintain a DoD Secret Security Clearance upon hire.
• Working knowledge of Windows based Desktop/Laptop Computers.
• Experience with Microsoft Office products to include Microsoft Word, Excel, PowerPoint, and Outlook.
• Demonstrated problem-solving skills.
• Demonstrated critical skills such as collaboration, strong written and verbal communication skills, and analytical capability.  Self-motivated, with the ability to prioritize, meet deadlines, and manage changing priorities.
• Ability to be flexible and work hard, in a fast-paced environment with changing priorities.

Job Type: Full-time

Pay: $70,000.00 – $90,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Professional development assistance
• Retirement plan
• Tuition reimbursement

Compensation Package:

• 1099 contract
• Performance bonus
• Yearly pay

Schedule: Monday to Friday

Security clearance: Secret (Required)

Mid-level ServiceNow Developer

*Will sponsor a clearance
**Must be a US Citizen
**Hybrid / onsite and remote
**email resume to: jobs@omnivistaconsulting.com

Job Description – ServiceNow / ITSM Developer (3+ years)

Summary of Position:

Seeking a skilled developer (mid to senior) to help build a strategic platform to improve IT and Business processes, in support of a federal client in DC. The developer will work with a team of ServiceNow developer/architects to help with the development tasks of the solution based on the integration of ServiceNow. Lots of room to grow.

The ideal candidate will have experience in implementing ServiceNow products. They will perform the necessary tasks to develop and configure customizations across ServiceNow functions to meet design needs. Must be able to get up to speed very quickly, be able to work both independently and as a productive member of a project team. The position requires the candidate to work closely with key client stakeholders and senior technology leaders.

Primary areas of support include:
· ITSM – Service Portal, Incident, Request, Knowledge, Change & Asset Management;
· ITBM – Project Portfolio Management, Idea, Demand, Agile Development & Test Management
· ITOM – Discovery, Service Mapping, Event Management, Cloud Management

Responsibilities:
• Responsible for the technical specification and implementation of ServiceNow products
• Provide expertise on technical questions related to development of ServiceNow functions
• Develops the technical solutions, implements them and performs the component integration tests
• Excellent programming skills